DENTAL RECEPTIONIST
2 weeks ago
Reports to: Front Desk Supervisor, Operations Manager
Patient Relations
• Greet patients pleasantly on arrival, log them in, announce them as appropriate
• With patience and courtesy, balancing speed and accuracy, schedule appointments at desk, charge out, request and post payments
• Respond to telephone calls with a pleasant tone. When necessary, be able to complete several tasks at once, i.e. put patient on hold in order to log another patient in
• Confirm patients
• Respond to new patient inquiries in a welcoming manner. Schedule appropriately, encourage patients/parents to complete forms on line or arrange to send information
• Schedule emergency patients appropriately, entering patient information into computer and completing necessary information
Scheduling
• Priority is to keep the schedule accurately and keep the schedule full
• Maintain call list of patients who would prefer other appointment times, call to fill schedule
• Print list of unscheduled treatment and utilize list to fill open appointments
• Print schedules in advance to determine open appointment times and fill openings as they arise
• Communicate with no shows (follow Missed Appointment Policy (?))
• Review schedules in advance for accuracy; make changes as needed.
Recalls
• Using recall list, make calls to fill open appointments
• Send recall reminder cards at designated intervals for patients who are due and overdue for appointments
Insurance/Financial
• Charge out patients, collect payments, and post payments received at time of service and by mail
• Respond to patients' basic insurance questions
• With information received from clinical staff, prepare and review financial arrangements with patients.
• Respond to patients' basic account questions
• Work with billing staff to ensure appropriate collections
Marketing and Promotion
• Promote practice through internal and external marketing efforts
• Maintain accurate referral system, make sure that all new patients have a referral source
• Send thank you letters to patients
Office
• Communicate with doctors on a daily basis about scheduling issues/changes
• Respond to doctors' questions and requests in a timely and professional manner
• Maintain system for business office supplies, including ordering and tracking supplies.
• Maintain neat work environment and reception area
• Completes other assigned tasks, including beginning and end of day responsibilities.(from checklist)
Additional Responsibilities (for specific staff members)
• Maintain appointment book
• Prepare monthly staff schedules
• Block appointment book
• Correspondence and Records
• Transfer patient records on request
• Perform other tasks as assigned
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