Research Business Process Specialist-External Partnerships

4 weeks ago

Norwood MA United States FM Global Full time

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


This is an exciting newly created opportunity to join a global facing, fast paced team. This role will report into our Vice President, Research Manager of External Partnerships (RMEP) and is responsible for supporting the advancement of FM Global research objectives. The successful candidate will assist with the administration of monitoring and maintaining research and/or technology development relationships outside of the FM Global Group. These organizations may include, but are not limited to, client insured, universities, government organizations and institutes, technical consortia, NGOs (non-governmental organizations, or individual companies of all sizes (from start-ups to the Fortune 100).

Responsibilities include:

  • Supporting and leading critical items for the delivery of research across multiple technical areas via partnerships
  • Assist team leadership in identifying effective and innovative solutions to support key research areas, staff productivity, improved customer service, and reduced operational costs.
  • The following tasks are needed:
  1. Perform detailed analysis of business needs or problems
  2. Research and develop potential external partnerships
  3. Propose and document business and process framework
  4. Function as a key liaison between Administration and other FM Global Research Teams, and between Research, other business units within the FM Global group, and external partners
  5. Work closely with outside providers to ensure project progression
  6. Create and manage partner tracker/dashboard

  • Test new or enhanced operation of applications and/or controls prior to implementation.
  • Coordinate meeting schedules, travel bookings, key partner events, and expense reporting for Research Partner Team Leadership
  • Conceive, develop, document, and maintain local processes and procedures consisting of general business information, accountabilities, workflow overview, system requirements, detailed steps and actions, and exhibits.
  • Provide individual coaching and/or group instruction to the business end users on new or changed processes, or to solve process-related problems, as requested.
  • Learn new processes, procedures and technology introduced by FM Global, ensure that research partnership business needs are satisfied before and after implementation.
  • Support the financial budget and controlled the activities of the Research Partnership Team, collaborating with the Research Business Admin Manager.
  • Participate in various task groups as a Research Partner Team representative.

  • 4 Year / Bachelor’s Degree
  • Minimum 5+ years of administrative, coordination, documentation, and project/program management
  • Strong collaboration and influencing skills
  • Excellent English communication skills, oral and written
  • International business acumen
  • Proficiency in Microsoft Office Products
  • Information Mapping or similar documentation skills
  • Strength in translating customer needs into business requirements; translation to technical requirements is a plus
  • Strong task analysis ability and technical proficiency
  • Strong problem-solving and troubleshooting abilities
  • Be curious to learn new things and investigate innovative approaches
  • Ability to multi-task and prioritize
  • Excellent interpersonal skills
  • Experience working in a matrixed organization is a plus

Compensation, Grade, and Job Title will be determined based on qualifications, experience, and technical skillset. Candidates may be considered for a research business process specialist or a sr. research business process specialist role.

The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, paid time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

#LI-TA1

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