REP - PATIENT RELATIONS

3 weeks ago

Des Moines IA USA, United States UnityPoint Health Full time
Overview

To provide or arrange for the provision of services necessary to enable consumers to live, work and recreate in the community environment. The Community Support Specialist shall assist consumers with monitoring mental health symptoms, transportation, supportive relationships, and communication with other providers. Assisting also in attending appointments and obtaining medications, crisis intervention and development of a crisis plan and development and coordination of natural mental health support systems.

Why UnityPoint Health?

* Commitment to our Team - For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
* Culture - At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
* Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
* Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
* Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
* Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

Client Service

* Assess the needs of clients and develop goals that will allow them to achieve the greatest level of independence in their community.
* Work with clients and other team members to creatively explore alternatives to hospitalization, higher level of care, homelessness and incarceration.
* Provide skills teaching that leads to greater independence.
* Advocate for clients to help meet their needs, desires and best interests.
* Utilize critical thinking in making independent judgements and maintain responsibility and accountability for service provided.
* Knowledge of the effects of mental illness and the ability to relate respectfully to clients with a wide range of abilities and diagnoses.
* Ability to meet clients in their homes or in public places with ability to drive safely, and a willingness to transport clients in own vehicle.
* Possess teamwork skills including problem solving, cooperation, negotiating, etc.
* Meet established revenue targets.
* Continue professional development and involvement in professional activities that enhance service provision.

Documentation

* Complete all documentation within established guidelines.
* Ability to prioritize client need and to complete required written documentation.
* Demonstrate an understanding of all funder and accreditation standards.
* Track and document monthly outcome objectives.

Qualifications

Education: Bachelor's Degree preferred Human Services or related field.

Experience: One year with population served preferred

License(s)/Certification(s): Valid driver's license and insurance when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities: Ability to speak, read and write fluent English. Ability to read and comprehend common terminology of the mental health field.

Ability to enter documentation in an EHR and use Microsoft Office. Ability to effectively present information and respond to questions from clients, medical professionals, management, staff and the public.

* Area of Interest: Behavioral Health Services;
* FTE/Hours per pay period: 1.0;
* Department: Community Support Services;
* Shift: M-F 8-4:30;
* Job ID: 145495;

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