PATIENT SERVICE REPRESENTATIVE
3 weeks ago
Duties include greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments, applying payments, and assisting with the checkout or rescheduling process.
Ability to travel to satellite locations to cover departmental needs with reimbursement for mileage and travel time (per IRS guidelines). The float department travels up-to a 60-mile radius of Champaign, Illinois and has quarterly bonus eligibibilty for team members in good standing after 6 months of employment.
TYPICAL PHYSICAL DEMANDS:
Demands include sitting, standing, walking, bending, stooping, stretching and lifting. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
TYPICAL WORKING CONDITIONS:
Work is performed in a medical office setting with frequent patient contact and exposure to communicable illnesses. Requirements may include working irregular hours.
Responsibilities:
- Greet patients and visitors in an efficient, professional and courteous manner.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
- Solicit customer feedback to improve service.
- Register new patients and address any financial issues regarding that patient.
- Provide check-in process for patients including verifying and updating necessary demographic and insurance information.
- Collect co-pays and payments as needed.
- Maintain provider schedules.
- Keep a neat and orderly work area.
- Verify and update necessary demographic information.
- Schedule tests, labs, etc. for the patient.
- Maintain relevant office supplies for department effectiveness.
- Maintain and balance payment drawer at end of day including cash, checks and charges.
- Attend a minimum of two monthly huddles (occurring after hours) per quarter.
- Perform related work as required.
- Travel to satellite Christie Clinic locations to cover departmental needs.
- Perform other duties as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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