Current jobs related to Client Service Representative - Normal IL - SmartVet Mobile Veterinary Service
-
Client Service Representative
2 days ago
Des Plaines, IL, United States Heartland Veterinary Partners LLC Full timePractice: We at Northwest Animal Hospital have more than 90 years of combined experience, offering a wide range of veterinary services. Our caring staff provides many services to your furry friends, such as wellness exams, boarding, nail trimmings, surgical and dental services. Position Purpose: Reporting into the Practice Manager, the Client Service...
-
Deerfield, IL, United States Alera Group Full timeAlera Group Midwest, formally known as GCG Financial LLC, is seeking a Client Service Representative to join their Property & Casualty t eam. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight,...
-
Client Service Representative
3 weeks ago
Elgin, IL, United States TEKsystems Careers Full timeCustomer Service Representatives needed!!! *Effective time management and ability to multi-task -Deliver quality service -Live Chat -Customer service, order entry, Shipment Tracking, ERP, CRM, Excel, Microsoft Office, Customer support, organization, verbal skills, written communications skills, multi tasking, inbound calls, outbound calls, follow...
-
Customer Service Representative
7 days ago
Normal, Illinois, United States Carle Health Full timeJob Summary:A Customer Service Representative at Carle Health is responsible for delivering exceptional patient and family experiences. This role involves processing cash and credit transactions, answering customer inquiries, and maintaining a safe and sanitized work environment. The ideal candidate will possess excellent communication skills, a strong...
-
Client Service Rep | Medical
3 weeks ago
Deerfield, IL, United States Alera Group Full timeAlera Group Midwest, formally known as GCG Financial LLC, is seeking a Client Service Representative to join their Property & Casualty t eam. The primary responsibility of the Client Service Representative will be assisting Account Managers and Producers with the servicing of assigned Business Accounts. Providing superior day to day client...
-
Client Support Representative
2 weeks ago
Normal, Illinois, United States Rivian Full timeRole Overview:As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty.Key Responsibilities:- Provide exceptional assistance to our clientele, ensuring their inquiries are addressed promptly and effectively.- Educate and inform the Rivian community about our products and services, fostering a deeper understanding...
-
Sales Representative
1 week ago
Normal, Illinois, United States Adams Outdoor Full time**Job Summary:**Adams Outdoor Advertising is seeking a highly motivated and driven Sales Representative to join its sales team. As a Sales Representative, you will be responsible for selling dynamic outdoor advertising campaigns to current and prospective clients in the Normal area.**Key Responsibilities:**Approach existing and new advertiser clients to...
-
Deerfield, IL, United States Alera Group Full timeAlera Group Midwest, formally known as GCG Financial LLC, is seeking a Client Service Representative to join their Property & Casualty team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight,...
-
Client Success Representative
1 week ago
Chicago, IL, United States Achilles Financial, LLC Full timeLocation: Chicago. In-office. Company Overview: Apply to Achilles Financial, a leading provider of Indexed Universal Life products; various forms of Life Insurance plans; Fixed index annuities, where we’re committed to delivering exceptional client experiences. We’re searching for a dynamic and responsive Client Success Representative to thrive in a...
-
Insurance Client Service Rep
3 weeks ago
Schaumburg, IL, United States TEKsystems Careers Full timeJob Title: Customer Service Representative* Job Description This is NOT a high call volume position; this is a HEAVY email and customer service position! You will assist with ordering vehicles and handle anything customer service-related. (For example, if a vehicle has been impounded, it's your job to help the drivers and educate them on the service they...
-
Travel Nurse RN
7 days ago
Normal, Illinois, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN - Telemetry PCUWe are seeking a skilled Travel Nurse RN to join our team at HealthEcareers - Client in a Telemetry PCU setting. This is a 26-week assignment with 36 hours per week, 12-hour night shifts.Job Requirements:Current professional license as required by the stateProof of eligibility to work in the United StatesValid BLS...
-
Revenue Cycle Representative
6 days ago
Normal, Illinois, United States Chestnut Health Systems Full timeAbout the RoleChestnut Health Systems is seeking a highly detail-oriented and organized Revenue Cycle Representative to play a key role in ensuring accurate payment processing and financial accountability.Key ResponsibilitiesAccurately post payments received from insurance companies and clients, applying contractual discounts as needed.Ensure proper...
-
Eyewear Customer Service Representative
2 weeks ago
Normal, Illinois, United States Walmart Full timePosition Overview:As a Vision Associate at Walmart, you will play a crucial role in enhancing customer satisfaction through exceptional service. Your responsibilities will include:Customer Engagement: Deliver outstanding customer service by assisting clients in selecting the ideal eyewear to meet their needs.Product Knowledge: Provide knowledgeable answers...
-
Client Service Representative
4 weeks ago
Des Plaines, IL, United States Heartland Veterinary Partners LLC Full timeJob DescriptionWe at Northwest Animal Hospital have more than 90 years of combined experience, offering a wide range of veterinary services. Our caring staff provides many services to your furry friends, such as wellness exams, boarding, nail trimmings, surgical and dental services.Hours of operationMonday-Friday 9A-6P & Saturday 9a-2pPart...
-
Bloomington-Normal, IL, United States CARLE Full timeThe Patient Services Representative coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.Coordinates and...
-
Sales Representative
7 days ago
Normal, Illinois, United States Adams Outdoor Full timeJob SummaryAdams Outdoor Advertising is seeking a highly motivated and driven Sales Representative to join its sales team. The ideal candidate will be responsible for selling dynamic outdoor advertising campaigns to current and prospective clients in the Normal area.Key ResponsibilitiesApproach existing and new advertiser clients to structure advertising...
-
Travel Nurse RN
6 days ago
Normal, Illinois, United States HealthEcareers - Client Full timeJob DetailsJob Title: Travel Nurse RN - Progressive Care UnitJob Type: Travel NursingLocation: IllinoisJob Description:We are seeking a skilled Travel Nurse RN to join our team in a Progressive Care Unit setting.The ideal candidate will have experience working in a PCU environment and be able to provide high-quality patient care.This is a 26-week contract...
-
Client Service Representative
4 weeks ago
Des Plaines, IL, United States Heartland Veterinary Partners LLC Full timeWe at Northwest Animal Hospital have more than 90 years of combined experience, offering a wide range of veterinary services. Our caring staff provides many services to your furry friends, such as wellness exams, boarding, nail trimmings, surgical and dental services. Hours of operation Monday-Friday 9A-6P & Saturday 9a-2p Part Time: 15 -...
-
Call Center Representative
3 weeks ago
Normal, IL, United States TEKsystems Careers Full time*Description:* Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity –...
-
Client Service Representative
3 weeks ago
Northfield, IL, United States TEKsystems Careers Full timeCustomer support for created cases - Working on email requests from case managers regarding reimbursements - case managers are third party - Review master files to see if there are existing worked cases and reference case # and check # in Microsoft Excel - Responsible for calling customer directly for new cases and establish an account for reimbursement -...
Client Service Representative
4 months ago
Open since November 2011, SmartVet offers the services and quality of a typical veterinary practice but the experience is simplified by bringing it all to your home. Coming into your home allows us to perform veterinary services in the most comfortable environment for your pets. We also strive to implement pet friendly techniques that are beneficial to your pet and result in a more pleasant experience. We believe the care of all pets should complement the lifestyle and schedule of their family. With this in mind, we have adapted an approach to accommodate a wide spectrum of individual client-based preferences. We know it is not always convenient or effortless to make an office visit, which is why we come to you. For services that cannot be performed in the comfort of your home, such as surgery and radiographs, we have a facility located at 1537 Fort Jesse Road in Normal IL. Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Client Service Representative Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
- Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results . Sharing ideas and being open to other’s ideas.
- Communicating : Conveying patient visit outcomes to clients and teammates to ensure successful client care applying excellent written and verbal skills.
- Active Listening: Following the expressed wishes of teammates and clients .
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
- Full or part-time
- Ability to work on weekends
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development