CALL CENTER AGENT
3 weeks ago
DEPARTMENT: Public Sector
REPORTS TO: Director of Operations/Call Center Supervisor
SUPERVISORY RESPONSIBILITIES: None
JOB LOCATION: Sulphur Springs, Texas
TRAVEL: none
SUMMARY OF POSITION:
Collect on delinquent criminal cases over the phone, via mail, and website.
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Making and/or receiving calls from defendants
* Provide guidance to defendants on payment options for delinquent cases
* Maintain record of defendants on payment plans with GHS
* Process return mail and mark as bad address in GHS system
* Skip tracing for good address and phone numbers as scheduled/needed
* Assist with morning mail and afternoon mail duties as needed
* Assist with weekly mailer as needed
* Assist Call Center Supervisor and Operations Manager with office tasks as needed
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
* High School Diploma
* Basic computer knowledge and keyboarding skills
* Basic math skills
* Ability to troubleshoot minor issues
* Ability to use reasoning and deduction to locate accurate information
* Must be able to maintain focus and be self-motivated
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
* Computer experience preferred
* Bilingual preferred but not required
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