Telecom Analyst with Security Clearance

3 weeks ago

Washington DC United States Tyto Athene, LLC Full time
Tyto Athene (Formerly Qbase LLC.) is seeking a Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations
Responsibilities:
• Ability to Analyze and Audit invoice patterns.
• Reviewing, analyzing, and providing a summary report on service provider statements.
• Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same.
• Processing and tracking wireline MACD (Move Add Change Delete) order requests.
• Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
• Ability to read and decipher carrier invoices and customer service records.
• Capturing key circuit and service attributes to update and maintain wireline inventory database.
• Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
• Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
• Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
• Ensure proper, timely and accurate invoice processing.
• Other tasks as deemed necessary by the Program Manager or designated Government project lead
Requirements:
• Fully adjudicated Top Secret Clearance
• Bachelor's degree (BS/BA) or equivalent work experience
• Minimum of 3 years' experience in telecom customer service
• Must have at least 2 years' experience working with SharePoint Online and Office 365
• Solid understanding of Excel functions and formulas at an intermediate level
• Must be willing to work at customer site in Washington, DC
• Experience working with LECS (Local Exchange Carrier System)
• Experience with Ordering and Billing Services
• Knowledge of wireline telecom circuits and services
• Familiar with IPP invoicing (desired) Qualifications:
• Must be able to independently work on a project and have initiative to communicate internally and externally
• Detail-oriented with strong analytical skills
• Problem solver with entrepreneurial attitude
• Ability to navigate basic computer systems and work in Microsoft Excel at mid-level After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth
Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S
government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise
Our employees are the key to the innovation that has made Tyto a success
We provide an environment that is geared to reward potential, innovation, and teamwork
If you would like to unleash your creativity and your career -- it's time to join Team Tyto Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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