Telecom Analyst

4 weeks ago

Washington, United States Tyto Athene, LLC Full time
Job Description

Tyto Athene(Formerly Qbase LLC.) is seekinga Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations.

Responsibilities:

  • Ability to Analyze and Audit invoice patterns.
  • Reviewing, analyzing, and providing a summary report on service provider statements.
  • Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same.
  • Processing and tracking wireline MACD (Move Add Change Delete) order requests.
  • Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
  • Ability to read and decipher carrier invoices and customer service records.
  • Capturing key circuit and service attributes to update and maintain wireline inventory database.
  • Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
  • Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
  • Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
  • Ensure proper, timely and accurate invoice processing.
  • Other tasks as deemed necessary by the Program Manager or designated Government project lead.
Requirements:
  • Fully adjudicated Top Secret Clearance
  • Bachelor's degree (BS/BA) or equivalent work experience
  • Minimum of 3 years’ experience in telecom customer service
  • Must have at least 2 years’ experience working with SharePoint Online and Office 365
  • Solid understanding of Excel functions and formulas at an intermediate level
  • Must be willing to work at customer site in Washington, DC
  • Experience working with LECS (Local Exchange Carrier System)
  • Experience with Ordering and Billing Services
  • Knowledge of wireline telecom circuits and services
  • Familiar with IPP invoicing (desired)
Qualifications:
  • Must be able to independently work on a project and have initiative to communicate internally and externally
  • Detail-oriented with strong analytical skills
  • Problem solver with entrepreneurial attitude
  • Ability to navigate basic computer systems and work in Microsoft Excel at mid-level


Additional Information

After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.

Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career -- it's time to join Team Tyto

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