Telecom Invoice Analyst

2 weeks ago


Washington, United States Tyto Athene, LLC Full time

Tyto Athene (Formerly Qbase LLC.) has an immediate opening for a Telecom Invoice Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations




Responsibilities:

  • Ability to Analyze and Audit invoice patterns.
  • Reviewing, analyzing and providing a summary report on service provider statements.
  • Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same
  • Processing and tracking wireline MACD (Move Add Change Delete) order requests.
  • Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
  • Ability to read and decipher carrier invoices and customer service records.
  • Capturing key circuit and service attributes to update and maintain wireline inventory database.
  • Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
  • Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
  • Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
  • Ensure proper, timely and accurate invoice processing.
  • Other tasks as deemed necessary by the Program Manager or designated Government project lead.



Qualifications:

  • Telecom Customer service Background
  • Experience working with LECS
  • Experience with Ordering and Billing Services
  • Knowledge of wireline telecom circuits and services
  • Must be able to independently work on a project and have initiative to communicate internally and externally.
  • Proficient in Microsoft Excel
  • Proficient in Microsoft SharePoint
  • Detail-oriented with Strong Analytical skills
  • Excellent Verbal and Oral Communication Skills
  • Excellent organizational and time management skills
  • Prior experience as Billing Analyst
  • Self-starter and quick learner
  • Tech savvy
  • Problem solver with entrepreneurial attitude
  • Familiar with IPP invoicing (desired)




Education and Experience:

  • BS/BA or equivalent experience.
  • At least (3) years of Telecom Customer Service.
  • Must have at least (2) years of working in an environment with experience and knowledge of SharePoint Online and Office 365
  • Must be willing to work at customer site in Washington, DC location.




Clearance Requirement:

  • Fully Adjudicated Top Secret
  • Must be US Citizen


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