Field Care Coordinator

3 weeks ago

New York NY US Healthfirst Full time

As a valuable member of the Healthfirst Care Management team, the Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments. When needed, the FCC also supports Healthfirst clinical teams by providing translation services.

The schedule is 9AM-5:30PM and requires travel to the boroughs, Westchester and Nassau and Suffolk counties. You will only be scheduled for 1-2 zip codes next to each other on the same day. We reimburse for mileage or public transporation in between home visits as well as tolls.

We are looking for someone with fluent ASL skills as well as one other language such as Spanish, Russian, Creole, Mandarin & Cantonese (both), Bengali, Arabic, Korean, Pumjabi, Polish, Ukranian, etc.

Duties/Responsibilities:

  • Schedules and conducts multiple home visits per day (clustered in small geographic areas)
  • Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation
  • Responds to and, when needed, escalates member questions, as directed
  • Properly documents findings in Healthfirst information systems
  • Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed
  • Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
  • Additional duties as assigned

Minimum Qualifications:

  • High school diploma or GED
  • Bilingual in English and ASL plus one additional language
  • Experience using health information systems to document or retrieve information
  • Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel
  • Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester

Preferred Qualifications:

  • Prior experience in a field-based health care role (home visits a plus)
  • Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center
  • Experience with geriatric or other frail populations, including their caregivers, or in a health care office
  • Familiar with areas of NYC, Long Island, and/or lower Westchester
  • A valid NYS driver's license or ID

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not , or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range:

Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400All Other Locations (within approved locations): $41,101 - $60,320
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

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