PATIENT SERVICE REPRESENTATIVE-STUDENT HEALTH SERVICES

3 weeks ago


Memphis TN USA, United States University of Tennessee Full time
Market Range: 04

Hiring Salary: $18.54/Hourly

JOB SUMMARY/ESSENTIAL FUNCTIONS: The Patient Service Representative (PSR) supports the operations of the clinic by performing day-to-day administrative tasks while ensuring high-quality customer service to the patients at University Health Services.

DUTIES AND RESPONSIBILITIES:

* Welcomes, greets, and screens patients and departmental clients/visitors.
* Answers multi-line phone system, addresses/schedules appointments, and directs calls to appropriate persons.
* Performs day-to-day administrative functions and general office duties, including word processing, copying, scanning, faxing, sorting/distributing mail, and data entry.
* Maintains patient accounts, verifies method of payment for service, and collects data and/or payment as appropriate.
* Maintains patient waiting areas and front desk areas in a manner that is organized and neat.
* Creates and maintains charts in electronic formats.
* Scans and indexes documents in the electronic health record.
* Attends scheduled department staff and clinical meetings.
* Performs other related duties as assigned.

MINIMUM REQUIREMENTS:

EDUCATIONS: High School Diploma or GED. (TRANSCRIPT IS REQUIRED)

EXPERIENCE: Two (2) years of related administrative clerical experience to include six (6) months of medical receptionist experience; OR a Bachelor's Degree will be accepted in lieu of experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

* Ability to provide professional etiquette, cultural sensitivity, empathy, and work with diverse groups.
* Ability to exercise a high degree of diplomacy and tact.
* Ability to understand medical terminology.
* Excellent customer service and interpersonal communication skills.
* Skill and flexibility to accommodate the changing needs of the department.
* Well-developed verbal and written communication skills in English; additional language abilities welcomed.
* Ability to work well individually or in a team capacity with minimal supervision.
* Basic to intermediate computer knowledge and skills.
* Ability to work independently, multi-task, team-oriented, deal with challenging situations and people, and problem-solve through job related-tasks.
* Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

WORK SCHEDULE: This position may occasionally be required to work evenings and weekends.

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