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Customer Service Representative

4 months ago

Memphis, United States Staff My Agency Full time

Mark Hardin - State Farm Agency, located in Bartlett, TN is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is preferred but not required as we will train the right person with the right skill set.

This is a Customer Service position for a well-established State Farm Agent. You will preform all aspects of an insurance agency; service, claims, billing, and writing new policies, must be able to take applications and add new business.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
You will receive:
  • Salary plus incentives and bonus
  • Paid time off (vacation and personal/sick days)
  • 401k Safe Harbor retirement plan (eligible after one year employment)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office
Requirements
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.