Technical Service Field Representative

2 weeks ago


Memphis TN, United States Clarke Power Services, Inc. Full time

Technical Service Field Representative (Industrial Engines)
Clarke has been providing powerful solutions to our customers for 60 years. Our Clarke Powered Solutions Team is looking for a Technical Service Engineer with a strong mechanical background in diesel engines to assist in the Application and Installation Process of custom Perkins engine build packages. Collaborate with Engine sales teams, Equipment manufacturers, and design teams on engine selection and fitment. Perform installation appraisals and audits to meet manufacturer guidelines. We proudly became the appointed Perkins Distributor in 2018. Together with Perkins, we deliver best-in-class products, cost-effective solutions and unrivaled service for all our customers.
What are the Duties?
Essential Duties and Responsibilities
Perform audits and provide status updates throughout the design audit process for custom Perkins Engine packages
Review engine selection process and specification creation, assist customer in selection
Assist engineering with upfits of parts for custom engine builds
Assist dealer technicians with technical support
Maintain information throughout audit process and ensure data collection is maintaining momentum
Address audit problems as they arise with expert/manager as needed
Address special service related issues as they arise with possible travel to customer locations
Over 50% Travel for technical visits and trouble shooting
Perform other related duties as assigned
Qualifications/Skills:
Ability to become certified in manufacturer’s advanced technical training
Read and understand technical documents and schematics
Strong understanding of hydraulic systems, electrical systems, and diesel engines
Superior ability to accurately troubleshoot problems
Ability to communicate methods of performing maintenance and repair procedures on engines, electrical, and hydraulic systems
Strong leadership skills
Detail-oriented
Customer service focused with a professional image
Ability to write reports and to communicate technical information
Self- starter who works well independently as well as with others in a team atmosphere
Education/Experience:
High school diploma or general education degree (GED) required
Associate's degree desirable with a minimum of 5 years related experience or equivalent combination of education and experience
Strong practical experience on training and instruction
1-2 years’ experience working with data acquisition software (DEX2) - (records, temperature, pressures, etc.)
Knowledge of Perkins software SPI2, EIP, and EST
Physical and Safety Requirements:
While performing the duties of this job, the associate will be required to move frequently, stand, walk, sit. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.
Why should you apply?
We provide competitive compensation, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people.
Our Benefits include:
· Weekly Pay
· Medical, Dental, Vision Insurance starts first day of the month after you start
· Healthcare Savings Account Option with Annual Company Contribution
· 401K Savings Plan with Company Contribution Every Paycheck
· Paid Holidays and Vacation
· Life and Disability Insurance
· Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country
· Work with a GREAT Team of people
Clarke Power is an EO employer- M/F/Veterans/Disabled and other protected categories.



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