Customer Support Representative

2 weeks ago

Columbia, United States Authority Brands Full time

Successware, Inc., an affiliate of Authority Brands Inc., is an industry leading, total business management software for the contractor industry. Our service is unparalleled and we are committed to ensuring that our customers -- service contractors primarily in the electrical, plumbing, HVAC and roofing industries -- have the resources they need to grow their business.

We are seeking a Customer Support Representative who is a well-rounded top performer who will be a key contributor in a hyper-growth environment.

Responsibilities

Supporting customers after they go-live with Successware . Performs basic problem solving and assistance for customers using our software. Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources. Walk customers through problem solving process. Follow up with customers, provide feedback and see problems through to resolution. Utilize excellent customer service skills and exceed customers’ expectations. Provide on-call support for customers as assigned. Ability to complete non-help desk/support projects as needed. Other duties as assigned.

Qualifications

Bachelor’s degree in Computer Science or equivalent work experience. One to three years of experience in customer service for software systems. Familiarity with IT technologies such as cloud databases. Maintain knowledge of our software to ensure the best support to our customers. Strong knowledge of troubleshooting and finding issues. Must be customer focused and a team player Must have strong interpersonal skills to work in a dynamic and fast-paced environment Must be able to work independently, responsibly, and sincerely to address customer needs as quickly as possible. Strong oral and written communications skills required .

We believe our greatest asset are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time.

Authority Brands Inc. is an Equal Opportunity Employer

Apply Now #J-18808-Ljbffr

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