Business Analyst
3 weeks ago
General Requirements
- Strong Business Analyst skills with the ability to translate business needs into SNOW solutions
- Familiarity with ServiceNow Catalog items and understanding of frontend and backend options
- Solid experience with SNOW workflows (technical expertise not required)
- Extensive knowledge of various ServiceNow modules including ITSM, ITOM, ITBM, HRSD, CSM, SecOps, and SAM
- Prior experience in banking is highly desired to understand banking business needs
- Act as a bridge between development teams and business stakeholders regarding ServiceNow (SNOW) implementations
- Facilitate the capture of detailed requirements and effectively communicate them to the development team
- Assist internal customers in understanding decision points and ensure correct stakeholder identification
- Work within a hybrid methodology environment, blending Agile and Waterfall methodologies
- Understand and utilize various modules within the ServiceNow platform, particularly focusing on IT Service Management (ITSM), Customer Service Management (CSM), and Project Management
- Perform other tasks as required
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