ServiceNow ITOM Consultant
2 weeks ago
- Experienced in implementation of ITOM solution using industry best practices
- Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- 3rd party software integrations with ServiceNow
- Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
- MID Server management experience
- Experience in multiple ServiceNow implementations
- Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
- Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Understanding of Application and Technology Portfolio Management
- Experience with discovery technologies (ADDM, TADDM, UD, etc.)
- Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
- Experience of custom applications development
- Experience in working on Performance Analytics
- Design and modification of ServiceNow Service Portal.
- Domain Separation and designing the Process and data flow within various domains
- Knowledge of LDAP/Active Directory/SSO.
- Review existing set up and provide best practice recommendations in line with the OEM
- Monitor health, usage and compliance of ServiceNow systems.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred
- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
Professional
- 4 to 5+ years of experience with ServiceNow required.
- 7+ years of experience with IT Industry required.
Academics
- Certification as ServiceNow System certified administration
- CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
- ITIL Foundations certification is preferred.
- Bachelor's degree or equivalent combination of education and experience.
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