Senior Data Analyst

3 weeks ago

Washington, United States Three Saints Bay Full time

Eagle Habor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Senior Data Analyst. * Review all incoming written and non-telephonic complaints submitted to CPD, summarizing key points in each case, advising federal staff on status and tracking cases. * Support program management and have familiarity with CPD client issues, assistance with workflow design issues, supporting client teams, with analysis of project data, and development of appropriate deliverables as needed. * Maintain communications with ECCO supervisor, HQ Project Manager, the COR and other personnel at ICE HQ to create and maintain efficient processes; address emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses, data issues, and HQ data analysis requirements. * Interface with COR as required in order to meet the contract requirements * Coordinate with the COR to forecast both ERO and contractor needs in an environment of shifting priorities and changing workloads * Supervises the Data Analysts, maintain staffing schedules at HQ and managing daily operational requirements for the HQ data team. * Stands ready to answer incoming calls request in a timely manner from detention facilities and other stakeholders, as needed or directed by the COR through CPD leadership * Responsible for ensuring data and database integrity * Provide ad hoc data gathering and analysis. * Monitor multiple internal IT systems and email accounts to identify new complaints and inquiries in real time. * Provide quality assurance for the development, implementation, and tracking of VOICE/DRIL/FoRR statistical data * Provide subject matter expertise (SME) to the government on the use of analytics and database usage. * Analyze ECCO, DRIL, VOICE, and FoRR trends, volume, demographics, and operator metrics to support enforcement and removal. * Conducts research using ICE databases on specific complaints, the individuals submitting those complaints, or other relevant information related to individual queries or systemic issues in ICE detention * If needed - works cases and develops summaries of cases to be referred to an ERO * Officer/Agent, ERO field offices or ICE headquarters offices for follow-up review and action * Provide technical writing and editing support * Develop analytics to identify trend lines across multiple data sources within CPD * Examine and evaluate existing business practices and systems, and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates. * Provide compliance rate data and data analytics for programmatic work that have an associated agency Directive which requires a measurement of compliance or service. Understand and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis on the data from the various programs that have cross-points with the ECCO. * Provide programmatic conceptualization on new task that fall into the scope of the contracted programmatic work, the vendor will provide support, planning, and database enterprise solutions to include but is not limited to the strategic deployment of such non inherently governmental Coordinate programmatic work. * Benefits realization, and earned value management analysis. * All aspects of using RAD applications to include CRM software tools. * Experience designing process maps and workflow details * Additional programmatic duties as assigned by the COR Position Requirements: * Bachelor's Degree and four years of experience; or a Master's Degree with three years of experience * Excellent reading comprehension, writing and communication skills that include the ability to effectively communicate with personnel from various programs to include ERO leadership. * A minimum of three years of supervisory experience in responding to requests for information and searching automated systems for data. Prior Law Enforcement or immigration related experience is desirable * Experience in responding to requests for information, conducting searches in government databases, and developing concise summaries with decision points under tight deadlines * Ability to conduct in-depth programmatic policy research, quantify the information and produce qualitative and quantitative reports * Ability to work independently and to manage and prioritize multiple work assignments * Knowledge and experience working with RAD Apps; to include CRM tools. * Must have advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook Apply online here: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=69&rid=4113 This position is located in Washington, DC. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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