Desktop Engineer

Found in: beBee jobs US - 3 weeks ago


San Diego, California, United States QData Full time
Job Description This position assists staff with technical support of desktop computers applications and related technology. Support includes specification installation and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique non-recurring problems.

A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes hands and feet in areas such as Networking Server and Telecoms etc.

(a) Desk side engineer for technical support for customers and their networked computers and peripherals. (b) Interface with multiple levels of end users management VIPs and local technical staff.

Duties include Accurately testing identifying repairing resolving and documenting end user technical issues regarding basic network/desktop support printers PDAs BlackBerrys and LAN cable drops Troubleshooting and resolving software issues; reimaging computers/hard drives IMACD function including installation and decommission.

Backing up and restoring settings and associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests.

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