Service Desk

Found in: Dice One Red US C2 - 6 days ago

Fort Bliss, United States Advanced Systems Development Full time
The DPW Service Desk Analyst provides IT support to the DPW end-users via walk-ins, customer desk-side assistance, telephone, email, and web-based inquiries. As directed by the government, the Helpdesk Analyst shall provide technical trend analysis from available data sources (Remedy, etc.) to identify performance metrics that will enhance operational performance (track call data, performance status, incident tickets, and opened/pending/resolved tickets). The Helpdesk Analyst will also provide technical expertise to conduct Tier I level troubleshooting against known problems or outages and take corrective action. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Install, modify, and repair personal computer hardware and software systems, and provide technical assistance and training to system users.
* Service desk support includes answering, logging, evaluating, and prioritizing incoming telephone calls, voice mails, e-mails, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
* Troubleshoot, resolve, integrate, test, and maintain operating systems environments such as, but not limited to MS Windows, MS Office Suite, MS Outlook, etc.
* Provide ticketing, tracking, troubleshooting, and reporting of contract requirements and DPW customer issues and satisfaction reviews.
* Troubleshoot and resolve issues remotely or on-site.
Interact with the Fort Bliss NEC to restore service and/or identify and correct problems.
* Recommend system modification to reduce user problems, support users on various issues, and identify and resolve technical problems.
* Respond to telephone calls, emails, and personnel requests for technical support.
* Document, track, and monitor issues to ensure timely resolutions to minimize callbacks.
* Document communications with the customers and actions taken to resolve the problem or provide the service. Associated emails or files must be attached to the help desk call ticket for a complete record of actions.
* Submit a Remedy ticket and include the ticket number in the help call ticket.
* Track the progress and update the Help Desk call ticket with the actions taken by the Fort Bliss NEC within 24 hours of the NEC completing their actions.
* Ensure no actions are pending and the customer is notified when a ticket is closed.
* Notify the COR or designated Government Representative when an impasse occurs impacting DPW systems and operators.
* Interview users to collect information about the problem and lead the user through diagnostic procedures to determine the source of error; and determine whether the problem is caused by hardware or software.
* Handle problem recognition, research, isolation, resolution, and trouble ticket follow-up for routine user problems, referring more complex trouble tickets to more senior-level Service Desk Analysts, System Administrators, or supervisors.
* Work with team members to identify issue trends and suggest long-term strategies to help mitigate incoming issues.
* Troubleshoots tablet operating systems, architecture, data backup, and recovery.
* Familiar with workstations, network infrastructure, and data transmission methodologies.
* Log and track calls using a problem management database and maintain history records and related problem documentation.
* Analyze and evaluate incident reports and make recommendations to reduce the help-line incident rate.
* Consult with programmers to explain software errors or to recommend changes to programs.
* Interact with software and hardware vendors to request service regarding defective products.
* Install or assist service personnel in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on the user’s premises. REQUIRED QUALIFICATIONS: SECURITY CLEARANCE – SECRET
* Education/Experience - High School Education plus 1 to 2 years of experience in the specialized field of service desk support.
* Demonstrated experience with various COTS software/hardware, and network products; MS Windows, MS Office Suite, etc. Relevant and equivalent experience may be substituted for the degree requirement.
* Strong understanding of video concepts and equipment functionality.
* Strong understanding of the interconnection of video components.
* Good oral and written communication skills.
* Ability to react to customer issues and formulate resolutions quickly.
* Must be familiar with the following: *Telephone Communication – NEC system, Mobile phone, and Email configuration * Share File Access / Outlook Troubleshooting * Resolving CAC Issue * Hard Drive Replacement * Monitor Adjustments/ Replacement process * Remedy - Ticketing System * Software Install/ troubleshooting/ Resolving * Computer login troubleshooting * CPU Move / Computer Replacement * Network troubleshooting / IAVA Preferred Skills & Certifications:
Certifications – IAW DoD 8570.01M, applicants will be required to meet the certification requirements outlined in DoD 8570.01-M, for an IAT Level I position.
Baseline Requirements: CompTIA Security + CE E.E.O.EOE- Females/Minorities/Protected Veterans/Individuals with Disabilities

  • Service Desk Associate

    1 day ago

    Fort Worth, United States Cornerstone TTS Full time

    CornerStone TTS is seeking a dedicated individual for a long-term, full-time contract position as an IT Service Desk Analyst. This role will operate on a rotating schedule and be stationed in downtown Fort Worth. As an IT Service Desk Analyst, you will join the Desktop Engineering team, contributing...

  • Service Desk Coordinator

    6 days ago

    Fort Myers, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School [insert school name here] is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the...

  • Service Desk Shift Lead

    Found in: Talent US C2 - 2 weeks ago

    Fort Washington, United States CACI International Inc Full time

    Service Desk Shift LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * CACI is seeking a Shift Lead for their IT Service Desk, The Shift Lead will provide daily supervision, technical support and direction to 6-8 Service Desk...

  • Service Desk Technician

    3 days ago

    Fort Worth, United States CareerBuilder Full time

    Job Title: Service Desk Technician Location: Fort Worth, TX (Onsite) Pay based on experience: $20-$23/hr. Schedule: Must be able to work overnight and weekends CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of...

  • Service Desk Technician

    Found in: Appcast US C2 - 6 days ago

    Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...

  • Service Desk Technician

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...

  • Service Desk Technician

    6 days ago

    Fort Worth, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Fort Worth, TX (Onsite)Pay based on experience: $20-$23/hr.Schedule: Must be able to work overnight and weekendsCornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact...

  • Recreation Aid

    Found in: beBee jobs US - 2 weeks ago

    Fort Bliss, Texas, United States Department Of The Army Full time

    Summary This position is located at Fort Bliss Aquatic Center.To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. DutiesMust be able to multi-task with front desk operations and cleaning duties. Must be able to provide good...

  • Recreation Aid

    Found in: beBee S US - 2 weeks ago

    Fort Bliss, United States Department Of The Army Part time

    Summary This position is located at Fort Bliss Aquatic Center. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. ...

  • L2 Service Desk Specialist with Security Clearance

    Found in: Dice One Red US C2 - 6 days ago

    Fort Eisenhower, United States Apex Systems Full time

    Apex Systems is looking for a L2 Service Desk Specialist to support their DOD client in Fort Eisenhower, GA. Active TS/SCI Security Clearance & CompTIA Security+ or equivalent required. If interested and qualified please email your resume to Cameron at Help Desk Tech: Seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted...

  • Front Desk

    6 days ago

    Fort Worth, United States Hampton Inn & Suites Fort Worth Full time

    Job DescriptionJob DescriptionFront Desk Agent check in and checking out guestsWe maintain a professional attitudeResponsibilities:* Checking in/ Checking out guests. Maintain a clean working environment. Stock market items. Filing paperwork. Check e-mail and Guest Services online. Qualifications:* Marriot Experience preferred. Fosse experience preferred....

  • Front Desk Associate

    7 days ago

    Fort Smith, United States Atrium Hospitality Full time

    Hotel: Fort Smith Courtyard. Front Desk Associate. Part time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay: $13.65 At Atrium Hospitality, we want our associates to have positive experiences; and we strive to Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Hotel Front Desk Agent

    5 days ago

    Fort Lauderdale, United States Oceanskyresort Full time

    **Hotel Front Desk Agent** Fort Lauderdale, FL A Hotel Front Desk Agent is responsible for providing all of a hotels guests with an accommodating experience by coordinating amenities and responding to customer needs. **Duties and Responsibilities:** Hotel Front Desk Agents are the first point of contact for guests staying at a hotel or resort. They provide...

  • Service Desk Technician with Security Clearance

    Found in: Dice One Red US C2 - 6 days ago

    Fort Belvoir, United States TEKsystems co Allegis Group Full time

    TEKsystems is in search of a junior level service desk specialist to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as...

  • Computer User Support Specialist

    2 weeks ago

    Fort Lee, United States The One 23 Group Full time

    Job DescriptionJob DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by...

  • Front Desk Assistant

    1 day ago

    Fort Lauderdale, United States FLORIDA ORTHOPEDICS & NEUROSURGERY LLC Full time

    Job DescriptionJob DescriptionThe front desk staff performs general clerical duties in support of patient services as directed by Office Manager. Answering phones, photocopying, faxing, typing, completing forms, taking messages and checking voice mail. Scan and enter all new patient information into electronic medical records system. Front desk staff...

  • Front Desk Concierge

    6 days ago

    Fort Pierce, United States MORNING STAR MANAGEMENT LLC Full time

    Job DescriptionJob DescriptionCustomer Service Oriented People, looking for full and part time work. Candidates should be people oriented, have good communication skills, able to adapt and work in a changing environment. Strong customer service skills are needed as well ability to be handle salesCompany DescriptionThis position is from a front desk...

  • Front Desk Attendant

    7 days ago

    Fort Wayne, United States Hampton InnDupont Full time

    Job DescriptionJob DescriptionBlue Flame Management is the Best Place to Work with its competitive wages, flexible full-time to part-time hours, and great worldwide hotel discounts! We pride ourselves in having the best training so no matter your experience we can help you! We are looking for the Best Front Desk person in the city! Blue Flame manages...

  • Front Desk Attendant

    5 days ago

    Fort Lauderdale, United States Pines Property Management, Inc. Full time

    Job DescriptionJob DescriptionSalary: DOEFRONT DESK ATTENDANT Job DescriptionAs the Front Desk Attendant, you will be our company's first point of contact. The duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including...

  • Front Desk Attendant

    2 weeks ago

    Fort Lauderdale, United States Pines Property Management, Inc. Full time

    Job DescriptionJob DescriptionSalary: DOEFRONT DESK ATTENDANT Job DescriptionAs the Front Desk Attendant, you will be our company's first point of contact. The duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including...