System Administrator with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
* Develop reliability system upgrades for government personnel review
* Perform preventative maintenance which includes but is not limited to the installation of new software releases, system upgrades, and patches
* Provide consolidated help desk function/serve as the government IT focal point for customer support. The consolidated help desk function shall be capable of handling the full range of IT-related issues to include:
* Support walk-up, telephone, or e-mail customer problem resolution; receive, answer, and transfer, when required, trouble calls and maintenance requests in support of all government missions and personnel; assign a ticket number and track communication system outages and repair actions until the issue is resolved; and deliver all software, designs, records, databases, manuals, guides, standard operating procedures, and similar items developed in rendering problem resolution services
* Serves as Information Technology Equipment Custodian (ITEC)
* Serves as On-Site Computer Maintenance Technician
* Other IT duties as assigned
Required Skills: * System administration experience, preferably with USAF NIPR, SIPR, and JWICS
* Windows OS training and certification (Win 10 preferred)
* Customer service focus with help desk-like experience
* Projection and VTC experience preferred
* Active TS/SCI security clearance/Eligibility for Special Access Program (SAP)/Special Access Required (SAR)
Education Required: * Minimum H.S. Diploma. Degree in Computer Science, IT, or Engineering related field highly Desired; Level of education may be substituted for years of experience
Certification Required: * Security +
Years of Experience (Preferred): * 1-3 years of experience with customer-focused system administration
#aae #CJ
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