Patching System Administrator with Security Clearance

4 weeks ago

Colorado Springs, United States Leidos Full time
R-00132944 Description Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD.  This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented to capture customer inquiries appropriately. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshoot in Windows desktop operating systems (including workstations and Virtual Desktops) imaging, desktop applications, user profiles, and general system problems. This role analyzes recurring problems and initiates solutions for preventing reoccurrence.  Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, and other remedial actions.   Primary Responsibilities * Experience with interacting with customers to handle service inquiries and problems.
* Lead and support implementation, troubleshooting and maintenance of IT systems.  Rapidly distinguish isolated user problems from enterprise-wide application/system problems.  
* Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
* Develop solutions to complex technical issues.
* Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.  
* Support customer requirements in a 24/7/365 mission environment.
* Provide general systems administration mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
* Develop and update operations and maintenance documentation for 24/7/365 ITOC personnel.  
* Coordinate with Cyber Security staff and other service lanes to develop solutions for mitigating security risks.
* Troubleshoot SCCM/MECM agent software installation issues, package deployments, and patch incompatibilities.  Education * Bachelor's degree with 6 years of relevant experience, Masters degree with 4 years
* Education equivalency of Associate’s with 8 years of related experience or High School Diploma with 10 years of related experience can be used in lieu of Bachelor’s degree. Security Clearance * Due to the nature of the government contracts we support, US Citizenship is required.
* TS/SCI with specific polygraph required for Position or TS/SCI and willingness to obtain a specific polygraph. Basic Qualifications * Experience with Tier 2 system administration 
* Experience managing patch deployments in Microsoft SCCM/MECM
* Familiarity with Microsoft SCCM/MECM concepts such as Distribution Points, Collections, Packages etc.
* Experience troubleshooting patch installation errors or incompatibilities
* Experience manually uninstalling/reinstalling operating system and application patches
* Experience with Scripting/Automation using PowerShell
* Experience with interacting with customers to handle service inquiries and problems
* Experience troubleshooting issues in a growing enterprise environment
* Experience with log reviews, incident analysis, and identification of issue trends 
* Experience with patch management methodologies for workstation and server operating systems such as Microsoft Windows, Linux, Mac, and Unix
* Experience working individually in a team environment to complete assigned tasks
* Time management skills
* Strong oral and written communications skills
* Track record of working effectively within a team, and support to peers toward improved processes and results
* Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow  
* Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
     Original Posting Date: 2024-04-05
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $68,900.00 - $124,550.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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