Senior Information System Specialist

2 weeks ago

New York, United States Tandym Tech Full time


A financial services organization in New York City is currently seeking a new Tech Support / Reporting Specialist for a promising opportunity with their growing staff.

***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***

Responsibilities:

The Tech Support / Reporting Specialist will:



  • Provide technical advice and guidance relative to problems involving technical user issues
  • Troubleshoot and restore routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
  • Provide over-the-phone and on-site assistance to users: problem identification, instruction, and resolution of problems
  • Design technical solutions for modules of a project, or to resolve most problems and select appropriate work procedures or approaches to address technical challenges
  • Conduct complete diagnostics of most business problems; anticipates implementation obstacles.
  • Assist in of new technologies and other related tasks as needed.
  • Influence and propose new technologies to meet organizational needs
  • Develop and maintain Oracle Business Intelligence (BI) reports and dashboards based on business requirements and user needs
  • Gather and analyze business requirements from stakeholders to design effective reporting solutions using Oracle BI tools and Microsoft Excel
  • Build and manage data models and repositories to ensure accurate and efficient data retrieval for reporting purposes
  • Collaborate with business users and subject matter experts to understand data structures and business logic to develop meaningful reports and visualizations
  • Monitor and troubleshoot reporting issues, identify root causes, and implement necessary fixes or enhancements
  • Document technical specifications, report designs, and data mappings for future reference and knowledge sharing
  • Perform other duties, as needed

Qualifications:



  • 2+ years of Tech Support / Reporting experience
  • Bachelor's Degree
  • Working knowledge of Oracle
  • Microsoft Office Suite proficient
  • Solid problem solving and time management skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized
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