Help Desk Analyst
1 month ago
Identifies, researches, and resolves technical problems. * Ability to diagnose data communications problems using specialized tools, test equipment, and software utilities.
* Replies to telephone calls, email and personnel requests for technical support.
* Documents, tracks and monitors the problem to ensure a timely resolution.
* Has deep knowledge of commonly-used IT concepts, practices, and procedures within a particular field.
* Coordinates cross-tier integration to ensure consistent and repeatable processes.
* Helps drive decisions on administrative or operational matters and ensures operations' effective achievement of objectives.
* Relies on instructions, pre-established guidelines and experience to perform the functions of the job. Please Note: This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits. The pay for this position can fall anywhere between $20.48 to $22.00 hourly.
The position will work temporarily remotely in Rockville, MD. One must be able to work onsite in Rockville, MD office when asked to return to the office. Required Qualifications: * An Associate's degree and a minimum of 1 year experience. Additional years of experience and/or relevant certifications will be considered/accepted in lieu of degree. * Ability to obtain ITILv4 Foundation Certification, no later than 120 days after the hire date. * Knowledge in 2 OR more of the following: Windows, MS Office, Troubleshooting, Logging Tickets, A+, Network + OR Security +. * Must be able to obtain an NRC Public Trust Security Clearance prior to start (may take anywhere between 1-3 months). * Due to contract requirements, U.S. Citizenship OR U.S. Permanent Residence is required. Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient. Leidos is growing Connect with us on LinkedIn and Facebook.
Original Posting Date: 2024-04-30
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Remote
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