Current jobs related to Help Desk Support Specialist - Rockville - IQ Solutions

  • IT Help Desk Support Specialist

    3 weeks ago

    Rockville, United States The Ladders Full time

    Overview Walter R. McDonald & Associates (WRMA), has executed hundreds of customized social services projects for federal, state, and local governments, as well as for the private and non-profit sectors, and international corporations. Our company has 40 years of experience and expertise in research, evaluation, performance measurement and monitoring, and...

  • Help Desk Project Manager

    1 month ago

    Rockville, United States TurningPoint Global Solutions Full time

    Turning Point Global Solutions - Rockville, MD, United States We are seeking a Help Desk Project Manager with extensive experience in managing and overseeing multi-tiered help desk operations, particularly within the public health sector, supporting immunization information systems. The ideal candidate will have a proven track record of managing help desk...

  • Help Desk Analyst

    2 months ago

    Rockville, United States ConsultNet Full time

    Tier I Help Desk Analyst (MS 365 / Incident Response & Problem Management)Long-Term Contract100% Remote / Anywhere US (EST hours)Job Description: Summary:The primary function of a Help Desk Analyst is to provide technical assistance to computer system end users. We are looking for a highly capable Help Desk Analyst to assess and optimize the performance of...

  • Help Desk Project Manager

    1 month ago

    Rockville, United States Turning Point Global Solutions Full time

    Job DescriptionJob DescriptionWe are seeking a Help Desk Project Manager with extensive experience in managing and overseeing multi-tiered help desk operations, particularly within the public health sector, supporting immunization information systems. The ideal candidate will have a proven track record of managing help desk teams across multiple...

  • Help Desk Agent

    3 weeks ago

    Rockville, United States Westat Full time

    Westat is currently seeking experienced help desk agents to work 40 hours per week, Monday to Friday (11:30am - 8:00pm) to support our field interviewers and respondents with research surveys for our Gaithersburg, MD office. A successful candidate must have a basic familiarity with browser-based software on a Windows 10 computer, and with computer navigation...

  • Support Desk Technician

    4 months ago

    Rockville, United States SYSARC INCC Full time

    Job DescriptionJob DescriptionSupport Desk/NOC TechnicianWe are a fast-growing Managed Service Provider in the DC area looking for experienced Support Desk Technicians to join our team. We are a small company with a diverse staff, a unique culture promoting teamwork and customer service, who specialize in aligning technology with the business needs of our...

  • Customer Support Manager

    1 week ago

    Rockville, Maryland, United States DealerOn, Inc. Full time

    About the RoleWe are seeking an experienced Customer Support Manager to join our team at DealerOn, Inc. as a key member of our operations team. The successful candidate will be responsible for leading a team of customer support specialists, ensuring exceptional customer experiences, and driving business growth.Key ResponsibilitiesTeam Leadership: Manage a...

  • Help Desk Professional

    2 weeks ago

    Rockville, Maryland, United States LCG, Inc. Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at LCG, Inc. as a member of our IT support team. The successful candidate will provide technical support to our clients, troubleshooting and resolving issues related to desktop, laptop, and mobile devices.Key ResponsibilitiesProvide end-user support for a variety of...

  • IT Support Specialist

    3 weeks ago

    Rockville, Maryland, United States TISTA Science and Technology Full time

    Position OverviewWe are looking for a dedicated Desktop Technician to deliver level 2 and desk-side assistance for various devices, including desktops, laptops, printers, scanners, and mobile technology. This role demands a multifaceted technical professional who is both client-oriented and solution-driven, eager to engage with a range of tools and learning...

  • IT Support Specialist

    3 weeks ago

    Rockville, Maryland, United States TISTA Science and Technology Full time

    Position OverviewWe are looking for a dedicated Desktop Technician to deliver level 2 and desk-side assistance for various devices, including desktops, laptops, printers, scanners, and mobile devices. This role demands a multifaceted technical professional who is both client-oriented and solution-driven, eager to gain exposure to a diverse array of tools and...

  • Veterinary Cardiology Specialist

    3 weeks ago

    Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About the Role:CVCA Rockville - Cardiology Specialist is seeking a highly skilled and dedicated Veterinary Cardiology Specialist to join our team. As a key member of our cardiac team, you will play a vital role in providing exceptional patient care and contributing to the success of our practice.Responsibilities:Assist cardiologists with key technical work,...

  • Veterinary Cardiology Specialist

    3 weeks ago

    Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About the Role:CVCA Rockville - Cardiology Specialist is seeking a highly skilled and dedicated Veterinary Cardiology Specialist to join our team. As a key member of our cardiac team, you will play a vital role in providing exceptional patient care and contributing to the success of our practice.Responsibilities:Assist cardiologists with key technical work,...

  • Technical Support Specialist

    3 weeks ago

    Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK Inc. operates at the forefront of innovation and mission support by leveraging our extensive expertise across federal markets. Our commitment to a digital-first approach enables us to enhance capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are tailored to modernize,...

  • Technical Support Specialist

    3 weeks ago

    Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK, Inc. operates at the forefront of innovation and mission-driven solutions, leveraging extensive expertise in federal markets. Our commitment to a digital-first approach enhances our capabilities in application development, digital transformation, enterprise IT, and scientific services. We design our solutions to modernize, automate,...

  • Technical Support Specialist

    3 weeks ago

    Rockville, Maryland, United States A-TEK Inc. Full time

    Job OverviewA-TEK Inc. operates at the forefront of innovation and mission-driven solutions, leveraging extensive expertise across federal markets. Our commitment to a digital-first approach enables us to enhance capabilities in application development, digital transformation, enterprise IT, and scientific services. We aim to modernize, automate, secure, and...

  • Veterinary Care Specialist

    3 weeks ago

    Rockville, Maryland, United States CVCA Rockville - Cardiology Specialist Full time

    About CVCA Rockville - Cardiology SpecialistWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at CVCA Rockville - Cardiology Specialist. As a Veterinary Care Specialist, you will play a vital role in providing exceptional patient care and support to our clients and their pets.Key Responsibilities:Provide...

  • Tier III Technical Support Specialist

    2 weeks ago

    Rockville, Maryland, United States InfoStructures, Inc. Full time

    Job DescriptionJob Summary:We are seeking a highly motivated and experienced IT Helpdesk Specialist to join our team at InfoStructures, Inc. As a key member of our technical support team, you will provide top-notch support services to our commercial clients, ensuring their IT needs are met with efficiency and expertise.Key Responsibilities:Provide on-site...

  • Service Desk Associate

    6 days ago

    Rockville, Maryland, United States Planet Fitness Full time

    {"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our...

  • Technical Support Specialist

    3 weeks ago

    Rockville, Maryland, United States SYSARC INCC Full time

    Job OverviewPosition: Support Desk/NOC TechnicianWe are a dynamic Managed Service Provider in the DC region seeking skilled Support Desk Technicians to enhance our workforce. Our organization boasts a diverse team and a distinctive culture that emphasizes collaboration and exceptional customer service, focusing on aligning technology with the operational...

  • Office Support Specialist

    3 weeks ago

    Rockville, Maryland, United States US Tech Solutions Full time

    Contract Duration: 4 months Position Overview: The Office Support Specialist plays a crucial role in facilitating various administrative and operational tasks within the organization. This position is responsible for identifying and optimizing specific workflows and procedures to enhance overall business efficiency. Key responsibilities include: 1....

Help Desk Support Specialist

4 months ago

Rockville, United States IQ Solutions Full time

Help Desk Support Specialist

Digital Technology Job Type Full-time Description

* Serving as the first point of contact for employees seeking technical assistance over the phone or email.

* Answering service calls clearly and effectively.

* Routing tickets to appropriate team members.

* Performing desktop and/or laptop imaging using Windows Deployment Services.

* Providing installation assistance and troubleshooting issues with Microsoft Windows 10, Microsoft Office 2016, Adobe Creative Suite, Anti-virus, VPN, etc.

* Identifying, researching, and resolving technical issues with the Local Area Network (LAN).

* Following up with customers, providing feedback, and seeing problems through to resolution.

* Documenting support requests using the helpdesk ticketing system.

* Writing tips, FAQ's, and knowledge articles for the helpdesk knowledgebase.

* Prioritizing and independently managing time on multiple projects simultaneously.

* Escalating higher level issues to management as needed.

* Providing onsite and remote coverage outside of normal business hours as needed.

* Performing other duties as assigned.

Requirements

* BS or BA in Information Systems, Computer Science or relevant field. Minimum of 2 years of Helpdesk experience.

* Familiarity with Windows 10 operating systems and Mac OS.

* Experience working with Active Directory.

* Knowledge of Microsoft Office 2016, Adobe Creative Suite, remote access (VPN), and mobile devices.

* Ability to diagnose and resolve basic technical issues.

* Excellent follow through, attention to detail, and organizational skills.

* Strong technical research skills.

* Superior communication skills (interpersonal, written and verbal).

**Management retains the discretion to add to or change the duties of the position at any time.**

IQ Solutions is an Equal Opportunity Employer and an Affirmative Action Employer (M/F/Disabled/Veteran). IQ Solutions prohibits employment discrimination based on race, color, religion, creed, age, sex, sexual orientation, gender identity/expression, national origin or ancestry, marital status, status as a military veteran, including all protected veterans, or status as a disabled individual, in accordance with applicable law. For more information about our commitment to equal employment opportunity, please refer to our Applicants Rights under Federal Employment Law Section on our main .