Help Desk Analyst
2 weeks ago
**Audley Consulting Group (ACG)** is seeking a full time Tier 1 **Help Desk Analyst** to support our Federal Government customer at the client location in **Rockville, MD**.
**Responsibilities**:
- Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues.
- Documents, tracks, and monitors requests to ensure a timely resolution of all inquiries.
- Analyse, troubleshoot, and test client solutions.
- Handle heavy call volume.
- Be able to work a flexible schedule.
**Required Skills**:
- Strong customer service background
- Excellent verbal and written communications skills
- Excellent interpersonal skills, especially the ability to listen and understand what is being described.
- Willingness to ask questions and learn quickly.
- Able to clearly explain ambiguous concepts.
- The flexibility to work within a team or independently.
- Basic understanding of computer terms and customer service operations.
- Working knowledge of IT ticketing systems is a plus.
**Education and Years of Experience**:
- High School Diploma
- 1 to 3 years of demonstrably successful customer service background.
- Help Desk experience preferred but not required.
**Thank you**
**Alan Shah | Senior Recruitment Professional**
Pay: $45,000.00 - $52,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Rockville, MD 20850: Relocate before starting work (required)
Work Location: Hybrid remote in Rockville, MD 20850
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