Service Desk Agent with Security Clearance
4 weeks ago
Responsibilities We are hiring Service Desk Engineers supporting our program in Colorado Springs, Colorado. Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates Service Desk tickets. What you'll do: * Receiving escalated incident tickets
* Creating incident tickets
* Tracking incident tickets
* Routing incident tickets to the proper group
* Incident troubleshooting and resolution management
* Identifying problems and initiating root cause analysis
* Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting
* Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs
* Assisting with reactive and proactive Problem Management
* Support Change/Asset Management as requried, via ticketing processes.
* Interfacing and escalating with various levels of cutomer NOS, MRT, IRT personnel to jointly troubleshoot.
* Support pre-system acceptance testing scenarios (SAT).
The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Customer experience is key and thus the service desk engineers may provide training to customers. All work is performed inside enclave located on an active military base, no Travel is required. Service Desk engineers will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services. Qualifications High School level plus some advanced training; Minimum of 3 years What you'll need: * CompTIA Sec+ certification active * Active DoD Secret Clearance
* Service Desk (Remedy or SNOW experience) - 2+ years
* Proven customer support and ability to troubleshoot complex environments
* Windows OS 2+ years
Target Salary Range SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. * Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care
-
Help Desk Service Specialist
4 weeks ago
SCOTT AFB, United States SAIC Career Site Full timeDescription The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...
-
Senior Planner
4 weeks ago
Scott AFB, United States LMI Full timeOverviewThe Senior Campaign Planner supports various campaign planning efforts at USTRANSCOM headquarters located on Scott AFB, IL. This individual provides on-site planning support and serves as a member of a consultant team performing tasks in support of the five Global Campaign Plans (GCP), the USTRANSCOM Combatant Command Campaign Plan (CCP), and DoD's...
-
Secret Cleared Security Engineer
3 weeks ago
Scott AFB, United States Insight Global Full timeDesired Skills and Experience *Clearance requirement - Secret 2 + years of experience in information assurance and or cybersecurity of DoD systems IAM II Certification or higher: CAP / CASP+ CE / CISM / CISSP (or Associate) / GSLC / CCISO / HCISPP Working knowledge of DoD Risk Management Framework (RMF), DoD IA guidance and policies, and NIST 800 series...
-
Project Manager
4 weeks ago
Scott AFB, United States SAIC Full timeDescriptionThe National Security Customer Group of SAIC is seeking a Project Manager to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services...
-
Exercise Support SME
1 week ago
Scott AFB, United States ASRC Federal Full timeDUTIES AND RESPONSIBILITIES:Provide modeling and simulation support for notional movement of Combatant Command (COCOM) Time-Phased Force and Deployment Data (TPFDD) during Command Post/Computer Assisted Exercises (CPX/CAX).Participate in User Accepted Testing (UAT) of upgrades to AMC exercise Command and Control (C2), Scheduling, and Exercise Management...
-
Telecommunications Technician
1 week ago
Scott AFB, United States SAIC Full timeDescriptionThe National Security Customer Group of SAIC is seeking a Telecommunications Technician to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and...
-
Exercise Support Subject Matter Expert-JNTC
4 days ago
Scott AFB, United States ASRC Federal Full timeDUTIES AND RESPONSIBILITIES:Identify and coordinate exercise and training objectives.Attend exercise planning conferences, and coordinate AMC participation in Joint National Training Capability (JNTC) exercises to integrate AMC exercise and training objectives with those of other commands and develop exercise scenarios that provide AMC and other...
-
IT End User Support Manager
1 week ago
Scott AFB, United States SAIC Full timeDescriptionThe National Security Customer Group of SAIC is seeking IT End User Support Lead sectionto support an IT Service Delivery effort for USTRANSCOM (USTC) located at Scott Air Force Base (AFB) in Illinois, approximately 20 Miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic,...
-
Help Desk Service Specialist
3 weeks ago
Scott Air Force Base, Illinois, United States SAIC Career Site Full timeDescription The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...
-
Senior Information Assurance Engineer
4 weeks ago
Scott AFB, United States SAIC Full timeDescriptionThe National Security Customer Group of SAIC is seeking an Information Assurance Engineer for the Test and Integration Laboratory to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract...
-
Audio Visual Engineer Senior
1 week ago
Scott AFB, United States SAIC Full timeDescriptionThe National Security Customer Group of SAIC is seeking an Audio Visual Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...
-
Data Architect
2 weeks ago
Scott AFB, United States LMI Full timeOverviewLMI is seeking a Data Architect to perform information technology related requirements as part of an integrated team supporting for the Department of Defense, United States Transportation Command. The position requires proficiency in physical data modeling and any major BI Visualization tool. Work will be performed at Scott AFB, IL and in the...
-
Functional Lead
1 week ago
Scott AFB, United States SAIC Full timeDescriptionThe National Security Customer Group of SAIC is looking for a highly-motivated Executive Communications Lead within the J6 Directorate of USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and...
-
Business Architect
5 days ago
Scott AFB, United States LMI Full timeOverviewLMI is seeking a business architect at our client site at Scott AFB. The goal of this project will be to assist the U.S. Transportation Command and its components (Air Mobility Command (AMC) and Military Surface Deployment and Distribution Command (SDDC)) in its enterprise, business and solution architecture goals. Under the guidance of the assigned...
-
Network Lead Technician
3 weeks ago
Scott AFB, United States Chameleon Full timeThis position requires a Top - secret security clearance . Overview: This position will serve as the focal point for this task. This position will provide technical support for network management, maintenance, upgrades of the WLAN and the ancillary networks that support our mission to ensure 24x7 availability, building and configuring network...
-
AV/VTC Design Engineer
1 week ago
Scott AFB, United States SAIC Full timeDescriptionThe National Security Customer Group of SAIC is seeking an AV/VTC Design Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...
-
Help Desk Technician
1 week ago
Scott Air Force Base, United States cFocus Software Incorporated Full timecFocus Software seeks a Help Desk Technician to join our program supporting USTRANSCOM at Scott Air Force base with remote capabilities. This position requires an active Secret clearance and must meet 8570 requirements. Qualifications: Bachelor’s Degree or equivalent experience in a computer, engineering, or science field. Active Secret Clearance ...
-
Help Desk Technician
2 days ago
Scott Air Force Base, United States cFocus Software Incorporated Full timecFocus Software seeks a Help Desk Technician to join our program supporting USTRANSCOM at Scott Air Force base with remote capabilities. This position requires an active Secret clearance and must meet 8570 requirements. Qualifications: Bachelor’s Degree or equivalent experience in a computer, engineering, or science field. Active Secret Clearance ...
-
Help Desk Technician
3 weeks ago
Scott Air Force Base, United States cFocus Software Incorporated Full timeJob DescriptionJob DescriptioncFocus Software seeks a Help Desk Technician to join our program supporting USTRANSCOM at Scott Air Force base with remote capabilities. This position requires an active Secret clearance and must meet 8570 requirements. Qualifications: Bachelor’s Degree or equivalent experience in a computer, engineering, or science...
-
F-16 Technicians OCONUS
1 day ago
Scott AFB, United States SkyBridge Aviation Full time*Job description**SkyBridge Aviation* is hiring several highly skilled F-16 technicians* Perform scheduled/unscheduled maintenance* Inspections and servicing in support of training various foreign military organizations* 90 days overseas.These are Direct Hire positions with competitive pay and benefits.*Job Requirements:** Be familiar with operational...