Functional Lead

3 weeks ago

Scott AFB, United States SAIC Full time

Description

The National Security Customer Group of SAIC is looking for a highly-motivated Executive Communications Lead within the J6 Directorate of USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

 

The successful candidate will fill a supervisory role with management responsibility over a workforce of approximately 6 contractor personnel. The Executive Communications Lead is responsible for the O&M, network engineering and customer support for mobile communications equipment, IS, and networks on behalf of the Commander, Deputy Commander, USTRANSCOM VIP’s, and supporting staff members.

 

Responsibilities

 

·       Provide support to the Very Important Person (VIP) team. VIPs consist of local quarters, office and travel to CONUS and Outside the CONUS (OCUNUS) locations.

·       Support VIP Communication / Information Systems and networks, including remote communications equipment, mobile and deployable network communication systems, strategic and tactical multi-channel satellite communication systems, secure telephone equipment, video conferencing terminals, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities.

·       Test all VIP deployable mobile communications equipment and communications suites to ensure all equipment is operational. The equipment shall be ready to deploy within one hour of the notifications for deployment.

·       Under very minimal to no supervision provide front line support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.

·       Provides on-site technical support, to include travel to CONUS and OCONUS locations, by performing installation, repair, and preventative maintenance of workstations and related software/hardware.

·       Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.

·       Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage work flow in timely and professional manner.

·       Responsible for documenting, upgrading and replacing hardware and software systems.

·       Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.

·       Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.



This position is for Monday through Friday, normal business hours.  However, employee may be required to provide after-hours and weekend support during planned or emergency events. 

 

Qualifications

·       BA/BS

·       Ten (10) or more years of experience

·       DoD Secret clearance

·       Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP

·       Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)

·       Experience researching and writing documentation and examples for technical personnel

·       Experience with MS Office to include Word, PowerPoint, Visio and Project

·       Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment

·       Strong oral and written communication skills across all levels

·       Self- starter and problem solver

·       Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

  • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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