Service Now ITSM Lead Developer with GEN AI

2 weeks ago


Santa Clara, United States Talent Group Full time

Job Description:

Service Now ITSM Lead Developer with GEN AI

  • Working knowledge in PI, PA, Now Assist, Virtual Agent features of Service Now.
  • Deep Understanding of Machine Learning concepts to develop Sentiment Analysis, Auto Classification, Auto Routing and Auto Resolution of incidents and Service Requests.
  • Developing, testing, and deploying applications and enhancements on the Service Now platform using best practices and standards.
  • Configuring and customizing the platform features, such as forms, workflows, reports, dashboards, notifications, etc.
  • Integrating the Service Now platform with other systems and applications using APIs, web services, and other methods.


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