ServiceNow Developer with GEN AI

1 month ago

Santa Clara, United States Wipro Full time

About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

  • A PROUD HISTORY OF OVER 75 YEARS
  • FY22 REVENUE 10.4 BN USD
  • WE’RE PRESENT IN 66 COUNTRIES
  • OVER 1,400 ACTIVE GLOBAL CLIENTS


Role: ServiceNow ITSM Lead Developer with GEN AI

Location: Santa Clara, CA (3 days a week in office)

Yrs. of experience: 6+ yrs.


Job Description:

Service Now ITSM Lead Developer with GEN AI


  • Working knowledge in PI, PA, Now Assist, Virtual Agent features of Service Now.
  • Deep Understanding of Machine Learning concepts to develop Sentiment Analysis, Auto Classification, Auto Routing and Auto Resolution of incidents and Service Requests.
  • Developing, testing, and deploying applications and enhancements on the Service Now platform using best practices and standards.
  • Configuring and customizing the platform features, such as forms, workflows, reports, dashboards, notifications, etc.
  • Integrating the Service Now platform with other systems and applications using APIs, web services, and other methods.
  • Performing troubleshooting and debugging of issues and errors on the platform and providing support and maintenance.
  • Research and evaluate the latest trends and advances in Service Now generative AI and ITSM and propose new ideas and features to improve customer experience.
  • Collaborate with stakeholders and customers to understand their requirements and expectations and deliver solutions that meet their needs and exceed their satisfaction.
  • Ensure the quality, performance, security, and scalability of the ITSM solutions, and follow the best practices and standards of software engineering.
  • Lead the implementation of ITSM solutions for the program (collaborating with development team), including configuring and customizing software applications, defining service catalogs, developing automation workflows, and integrating systems.
  • Lead the charge towards a unified CMDB, ensuring ongoing data quality and data integrity using Service Now ITOM
  • Demonstrate solid leadership skills and ability to lead and empower engineers and data scientists.


Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

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