Desktop Support Technician 2 with Security Clearance

3 weeks ago

Fort Myer, United States Unified Business Technologies, Inc. Full time
Serves as the Desktop Support Technician for the Desktop Services and Technical Support Team at the JBMHH LNEC. The candidate shall provide Site oversight in addition to both direct end-user support services and systems-level support services. Candidate shall respond to customer trouble requests and problem calls received by telephone, email or generated from the internal automated software-based request system (Remedy) within C4IM guidelines. The Candidate shall resolve customer issues using automated remote-control software where possible. . Key Responsibilities are including but not limited to: As Desktop Support Technician 2, serve as the company’s on-site representative to the customer. Must manage Remedy tickets to the Team in addition to assigning and completing their own Remedy tickets.
Compile the weekly report and send to the PM for review prior to submitting to the COR
Complete and send to the PM the monthly report NLT 3rd day of the month
Install, configure, and troubleshoot desktop and peripheral devices
Perform critical hardware and software updates to meet security requirements.
Perform integration, analysis and daily operational support for client hardware and software installations.
Identify problems related to the interaction of supported equipment and software with equipment and software supported by other systems or infrastructures.
Field questions from customers on hardware and software and resolve problems between the equipment, application software, communications, and operating systems.
Configure and troubleshoot desktop video teleconferencing (VTC) hardware and software.
Troubleshoot end users’ enterprise email system configurations
Provide user support on Windows current operating system (OS).
Set up new equipment, create Army Gold Master (AGM) image, load OS and install application software.
Initialize disk drives, load all software, and resolve any problems that may arise during the troubleshooting process.
Install, update, remove, configure printers, scanners, and other peripheral equipment.
Provide support at users’ desktop device with direct hands-on installing, troubleshooting, and repairing of existing and new hardware and software.
Diagnose automation, communications, and hardware and software problems. Implement solutions, including recommending changes in operating methods to users. Test solutions to ensure no negative impact on other applications.
Analyze Remedy trouble tickets to diagnose automation, communications, and hardware and software problems. Implement solutions, to include recommendation to users of operating method changes and best operational practices. Test software solutions and analyze results to ensure no negative impact on other applications.
Contact the hardware or software vendor to resolve problems for equipment and software under a warranty or service plan. For other equipment and software, advise the COR via email of the need for vendor-level assistance within two (2) hours of discovery
Comply with configuration management guidance on user systems as environment changes.
Provide user support for advanced functions such as scheduling off-line users and multi-profile workstations, e.g., Exchange Client and Outlook configurations for multiple clients on the same system.
Provide user support for advanced functions such as scheduling off-line users and multi-profile workstations (examples: Microsoft (MS) Exchange Client and Outlook) configurations for multiple clients on the same system.
The Contractor shall acknowledge all Remedy tickets within one (1) workday and resolve all tickets within four (4) workdays. The Contractor shall notify the COR via email within two (2) hours of determining that the Contractor cannot resolve the issue, IAW para. 5.2.2.
Verify problem and ensure that all the pertinent information is recorded, such as serial number, location, user’s name, phone number and problem.
Provide an explanation to the user if the problem cannot be resolved within the required time standards set forth in paragraph 10 of this PWS.
Make follow-up calls to the user (at least 10 percent of the trouble tickets generated within each week) to ensure that:The problem has been resolved to the end-user’s satisfaction.
The equipment has continued to perform as required (if a hardware call).
The Contractor shall report the results of these calls to the COR in the monthly status report. The ideal candidate will have: Must be a US citizen
A bachelor’s degree in related IT field
DoD experience
Desk Top Support and/or Network experience
Demonstrated experience with end-user troubleshooting and customer service.
Software Application Test and support experience.
Possess one additional professional continuing education certification.
Required to communicate in English verbally and in writing.
Able to operate motor vehicles and shall possess a valid driver’s license.
Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year Benefits: 401(k)
Dental insurance
Health insurance
Schedule: 8 hour shift
Monday to Friday
License/Certification: CompTIA Security+ (Required)
Security clearance: Secret (Required)
Work Location: In person

  • Desktop Support Technician with Security Clearance

    3 weeks ago

    Fort Huachuca, United States Cayuse Technologies Full time

    Overview The US Army Communications- Electronics Command (CECOM) CIO/G6 is responsible for supporting the Information Technology (IT) infrastructure and equipment requirements for approximately 9000 Soldiers, Civilians, and Contractors worldwide. The infrastructure and equipment CIO/G6 provides is a key support enabling CECOM personnel to execute the...

  • Desktop Support Technician 2 with Security Clearance

    3 weeks ago

    Fort Novosel, United States CDO Technologies Inc Full time

    Desktop Technician Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business...

  • Desktop Support Technician

    2 weeks ago

    Fort Huachuca, United States Cayuse Shared Services Full time

    Overview: The US Army Communications- Electronics Command (CECOM) CIO/G6 is responsible for supporting the Information Technology (IT) infrastructure and equipment requirements for approximately 9000 Soldiers, Civilians, and Contractors worldwide. The infrastructure and equipment CIO/G6 provides is a key support enabling CECOM personnel to execute the...

  • Desktop Support Technician 2

    3 weeks ago

    Fort Novosel, United States CDO Technologies Inc Full time

    Job DescriptionJob DescriptionDesktop TechnicianAre you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best...

  • Computer User Support Specialist with Security Clearance

    2 weeks ago

    Fort Novosel, United States Athena Technology Group Full time

    108 - Computer User Support Specialist Requisition: 2023-10-003 Description/Job Summary Computer User Support Specialist (Help Desk) Fort Rucker Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: Associates Degree Job Description The PC Technician interacts daily with the customer to...

  • Network Support Technician, Senior- Help Desk Support Tier-II with Security Clearance

    2 weeks ago

    Fort Stewart, GA, United States People, Technology and Processes LLC Full time

    Description Position Title: Network Support Technician Location: Fort Stewart, GA Clearance Level: Secret Responsibilities include (but are not limited to):• The Contractor shall be proficient in Microsoft Workstation Operating System platforms and Microsoft Office applications current and future inventory as approved by DISA and other standard systems and...

  • Desktop Support Specialist

    6 days ago

    Fort Worth, United States Insight Global Full time

    A healthcare provider in Fort Worth is looking for a Desktop Support Technician to join their team. This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and manage expectations from their customers. 30% other duties such...

  • Desktop Support Specialist

    6 days ago

    Fort Worth, United States Insight Global Full time

    A healthcare provider in Fort Worth is looking for a Desktop Support Technician to join their team. This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and manage expectations from their customers. 30% other duties such...

  • System Administrator

    2 weeks ago

    Fort Eustis, United States By Light Professional IT Services Full time

    Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide. By Light is looking for candidates to provide...

  • PC Technician with Security Clearance

    3 weeks ago

    Fort Shafter, United States TEKsystems co Allegis Group Full time

    Job Description:Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or...

  • Systems Administrator

    3 weeks ago

    Fort Carson, United States Strategic Business Systems Full time

    Strategic Business Systems is seeking a Senior Systems Administrator to join our team of qualified, diverse individuals. This is part of a team that ensures the customer's ability to provide mission critical intelligence and successful use of its information technology (IT) networks worldwide. This role is onsite in Fort Carson, CO. Required Security...

  • Systems Administrator

    3 weeks ago

    Fort Riley, United States Strategic Business Systems Full time

    Strategic Business Systems is seeking a Senior Systems Administrator to join our team of qualified, diverse individuals. This is part of a team that ensures the customer's ability to provide mission critical intelligence and successful use of its information technology (IT) networks worldwide. This role is onsite in Fort Riley, KS. Required Security...

  • Desktop Support Technician

    2 weeks ago

    Fort Worth, United States eXcell Full time

    eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client is currently seeking a Desktop Support Technician to join their team onsite in Fort Worth, TX. This is a...

  • Training Center

    2 weeks ago

    Fort Washington, United States Tailored Access, LLC Full time

    This is a full-time position requiring 1880 hours of support per year; and work is performed at a customer location. As Training Center / Laboratory Support system administrator on our team you will provide support required to operate and maintain all hardware and software in compliance with established policies required by the customer for their production...

  • Desktop Engineer

    1 week ago

    Fort Worth, United States Medix Full time

    Job Title: Desktop Engineering Technician Location: Fort Worth, TX (On-site) Duration: 6-month contract to hire Pay: $15-$18/hr Shift: Wed - Sat 10:30pm-8:30am (OT allowed) Job Description: Join a leading healthcare system and contribute to revolutionizing the industry through innovative technology. We are seeking college students and recent IT...

  • Desktop \ Windows Systems Administrator with Security Clearance

    6 days ago

    Fort Huachuca, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • System Administrator with Security Clearance

    2 weeks ago

    Fort Riley, United States Apex Systems Full time

    Long term contract - 1+ yearsPosition will be fully onsite at Fort Riley, KS Candidates MUST have an active DOD TS/SCI clearance and CompTIA Security+ certification to be considered Job Summary:Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account...

  • System Engineer with Security Clearance

    2 weeks ago

    Fort Washington, United States 2HB Incorporated Full time

    This is a full-time position, and requires a TS/SCI/Full Scope Polygraph Clearance. 2HB Incorporated is seeking a System Engineer in order to support its government customer in Ft. Washington, MD. This is a full-time position requiring 1880 hours of support per year; and work is performed at a customer location. As a Training Center / Lab Support systems...

  • Audio Visual Installation Technician

    6 days ago

    Fort Meade, United States By Light Professional IT Services Full time

    Overview American Communications Solutions is hiring an Audio-Visual Installation Technician to join our team in supporting the Department of Defense. The AV installation Technician will be responsible for the installation, maintenance, and service of professional audio, video, control systems, professional lighting, and electronic equipment....

  • Desktop Support Lead

    2 weeks ago

    Fort Stewart, Georgia, United States Link Solutions, Inc. Full time

    Job Description Link Solutions is seeking a Desktop Support Lead to join our team at Fort Stewart, GA. Must be a US Citizen  Non-remote (relocation incentive available) The Desktop Support Lead will be responsible for providing information technology mission support for our government client onsite. As the Lead of our customer services desktop...