Network Support Technician, Senior- Help Desk Support Tier-II with Security Clearance

3 weeks ago

Fort Stewart GA United States People, Technology and Processes LLC Full time
Description Position Title: Network Support Technician Location: Fort Stewart, GA Clearance Level: Secret Responsibilities include (but are not limited to):
• The Contractor shall be proficient in Microsoft Workstation Operating System platforms and Microsoft Office applications current and future inventory as approved by DISA and other standard systems and software used by customers
The Contractor shall possess knowledge of current Windows Server operating systems and future versions that may be deployed during contract period.
• Perform tasks related to the implementation, administration, and support of Microsoft's Windows operating system, including installation, software distribution, and implementation on client systems supported by the NEC.
• Provide support for Microsoft Outlook (Current Version) e-mail users.
• Provide troubleshooting support for software and hardware.
• Resolve and document problems when installing and upgrading systems and software.
• Provide support for the administration of remote access systems.
• Provide troubleshooting and installation support for Tandberg desktop Video Teleconferencing (VTC) systems.
• Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
• Support the implementation and adjudication of Cybersecurity and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO G6.
• Recommend methods to improve RNEC operations
Qualifications Education and Certifications :
• CompTIA Security+ baseline required
Full CE certification required.
• MS Desktop Support Technician or equivalent certification required
Knowledge and Experience :
• Hands-on experience and training on the most recent version of Microsoft Operating System, Microsoft Office applications (Current Versions), and other common desktop applications such as Adobe Acrobat, Lotus Forms, Tumbleweed, etc.; ability to quickly learn unique GOTS applications.
• Excellent customer service skills; project a positive image and professional manner at all times; ability to work within the confines of a set time schedule.
• Knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.

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