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Technical Support
4 weeks ago
PRISM seeks a Technical Support Technician to resolve problems on the telephone with users, walk them through a series of steps to determine the problem, and classify the level, priority, and nature of the problems and systems.
Duties:
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Provides expert and second-tier technical support for the installation and repair of complex systems and outages.
- Reviews systems and configurations to ensure successful implementation of services into production. Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
Qualifications:
- Active DoD Secret
- CompTIA Security +CE
- 2 years of overall IT support
- Possesses a wide range of in-depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Ticketing system management (ServiceNow or similar)
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