Senior Computer User Support Specialist with Security Clearance

2 weeks ago


Huntsville, United States SAIC Full time

Description SAIC is currently hiring a Senior Computer User Support Specialist to support the US Army Corps of Engineers RITS Program. Job Duties: * Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. * Handles problems that the first-tier help desk support is unable to resolve. * May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. * Simulates or recreates user problems to resolve operating difficulties. * Recommends systems modifications to reduce user problems. * Maintains currency and high level of technical skill in field of expertise. * Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. * Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. Qualifications Required Education and Experience: * Associated degree with six years of experience; two years of experience in lieu of associates degree Required Certifications: * Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) * Must obta in appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment. * Must have valid driver's license. Required Security Clearance: * Interim Secret Clearance required prior to start with the ability to obtain a secret clearance Required Skills: * Experience supporting Windows 10, and MS Office 2013 * Experience using Remedy or a similar ticketing system. * Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Desired Requirements: * Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits) * Prior USACE/ACE-IT experience * Experience working in a DoD environment * Experience supporting Office 365 SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.



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