ServiceNow Solution Architect

3 weeks ago

Atlanta, United States Cynet Systems Full time
Job Description:
  • The Outcome Architect possesses a deep understanding of technical aspects of software development; and has strong organizational and communication skills to effectively collaborate with customers/partners, business analysts, other project team architects, and work with developers & QA.
  • In addition to other areas, the architect will be at least 20% focused on supporting Team Charlie (Asset and CMDB)-related strategy and technical leadership.
  • This will include a review of key use cases around ITSM, compliance, and asset management with the identification of specific solutions that can leverage the CMDB to support Tech requirements for each area.
  • The architect will be responsible for creating design documents, validating test plans in coordination with Tech SMEs, and leading demonstrations and strategic efforts.
  • Takes responsibility for designing and overseeing the validity of architectural solutions within a single or across multiple domains by working closely with and coordinating the efforts of multiple project team architects.
  • Capable of developing cross-domain integration designs according to existing leading practices and establishing new architectural conventions.
  • Works with business analysts and customers to determine scope and develop a high-level architectural solution. With a full product vision in mind, the Outcome Architect defines the technical strategy and identifies internal and external technical dependencies and the order of task implementation.
  • Evaluate business requirements from the technical standpoint, and gather technical information from the customers and service providers to better fulfill both functional and non-functional requirements.
  • Provides technical training and presentations for the project team and product stakeholders.
  • The Outcome Architect will have at least 10 years of experience in software delivery and expertise in at least two of the following areas: SecOps, ITOM, ITBM, SAM, and HAM.
  • The Outcome Architect will have good interpersonal and strong verbal, written, and public communication skills The role will have at least 5 years of IT software consulting experience with 3- 5 years of experience supporting or implementing ServiceNow products.
Experienced:
  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow.
  • Conduct workshops to articulate the value of the solution.
  • Develop custom software solutions as required through scripting and software development.
  • Prepare technical documentation as specified in customer agreements.
  • Guide in setting up and configuration of customized probes, sensors, and patterns, as needed.
  • Guide in setting up, configuring, and coding custom integrations using ServiceNow APIs.
  • Provide guidance to perform application mapping and a strong understanding of the mapping process.
  • bility to set and configure impact analysis for what-if scenarios.
  • bility to articulate a technology and business direction using ServiceNow.

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