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ITSM Change and Release Coordinator
2 weeks ago
Candidates with ServiceNow and also Change & Release Management experience are highly preferred.
- Ownership for coordinating ITSM change and release management processes within the Information Technology Infrastructure Library (ITIL) framework.
- Uses ITSM best practice frameworks to create, implement and improve those processes.
- Serves as Subject Matter Expert (SME) and provides input to improve efficiency across the change and release process lifecycles.
- Highly proficient in areas of ownership ensuring efficient interaction of those processes across the ITSM lifecycles.
- Reviews and monitors the change and release processes for compliance with ITSM best practices.
- Identifies process deviations and contributes to the development of effective remediation.
- Contributes to the development and dissemination of strategic documentation of lifecycle processes and their interaction with other ITSM processes.
- Advises ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes.
- Contributes to the design of continuous process improvement cycles to ensure accountability, efficiency and effectiveness.
- Contribute to the research and review of ITSM best practices to identify industry advancements and to recommend tools and processes for the enterprise.
- Proactively mines and analyzes data and makes recommendations as needed to assist with service improvements and quality assurance.
- Contributes to the development of KPIs, metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the change and release processes.
- Performs other responsibilities as assigned.
MINIMUM QUALIFICATIONS:
- Bachelors Degree in IT related field.
- 5 years of Information Technology experience; 7 years Information Technology experience required in lieu of a degree.
- ITIL Foundations and IT Service Management certifications preferred.
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