Lead ServiceNow Business Analyst

1 month ago

McLean, United States Guidehouse Full time

Job Family:

Technology Consulting


Travel Required:

None


Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

As the Lead ServiceNow Business Analyst on our team, you will help us solve complex Human Resources business problems and improve overall employee experience by leading the solutioning of an enterprise ServiceNow implementation at a large Federal Agency. You’ll serve as a translator between our customers and technical teams to build documentation and conceptual designs from which ServiceNow solutions are developed. This will require a deep subject matter expertise of ServiceNow, the ability to creatively solution on the fly, and a desire to build trusting relationships with our customers. Throughout this process, you’ll work directly with our engineering teams to ensure the solution is technically feasible, identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the context of an agile/scrum development framework. Your recommendations will be creative, yet sound, relying on tools and features from multiple past successes you should have under your belt. 

Day-to-day tasks include some or all of the following:

  • Collect, clarify, analyze and translate business requirements into documentation and conceptual designs from which ServiceNow solutions are developed.

  • Work across an enterprise deployment with complex business process problems and a variety of application needs, including HRSD and ITSM.

  • Develop a thorough understanding of requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements.

  • Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statements, including documenting workflows. 

  • Write stories, with acceptance criteria and functional testing procedures, in accordance with agile best practice guidelines.

  • Lead test plan development and execution, perform functional testing on each story configured, and assist in overall quality management reviews to ensure all business and design requirements are met.

  • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.

  • Serve as the thought leader to help define business processes, system usage, behavior and information requirement needs.

  • Decompose business problems quickly and determine the root cause and provide solution alternatives.

What You Will Need:

  • US Citizenship and the ability to obtain and maintain a federal Public Trust

  • Bachelor’s degree

  • THREE (3) or more years subject-matter expertise with business processes in the Human Resources domain, either with a deployment like ServiceNow HRSD (or similar application) or hands on experience in a human resources role.

  • TWO (2) or more years of overall experience in systems requirements, design, testing, deployment and/or production support of applications/systems.

  • Experience in drafting requirements, functional design specifications and test plans for application modifications, enhancements, or customizations

  • Strong knowledge of process improvements, process/flow documentation, business and gap analysis, communications, and change management.

  • Experience investigating complex strategic business issues, researching and identifying creative solutions, and presenting proposed solutions that clearly articulate the cost of customization vs configuration. 

  • Experience implementing systems using the Agile/Scrum methodology.

  • Ability to identify and address client needs, build solid relationships with clients and customers, and communicate with executive clients in an organized and knowledgeable manner.

  • Flexible, customer-centric approach to support rapidly changing business needs and new priorities.

  • Selected Candidate must be able to work Eastern Standard Hours.


What Would Be Nice To Have:

  • Experience with ServiceNow platform applications such as HRSD and/or ITSM.

  • Experience working and delivering for in Federal Government clients

  • Strong domain expertise in ServiceNow platform applications.

  • Experience with public sector clients preferred

  • Experience with Agile or Hybrid-Agile methodology and using the ServiceNow Agile 2.0 module.

  • ServiceNow certifications.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave and Adoption Assistance

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Student Loan PayDown

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program

  • Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.


If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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