Current jobs related to ServiceNow Operations Manager - McLean - Hexaware Technologies

  • ServiceNow Operations Manager

    4 weeks ago

    McLean, United States Smartwork IT Services Full time

    Job DescriptionJob DescriptionJob Title : ServiceNow Operations Manager Location : Mclean, VA/ Plano, TX Job Type : Contract Job Description:A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.Supervisory skills and the ability to leverage support from other parts of the organization.Ability to work...

  • Senior ServiceNow Portfolio Manager

    2 weeks ago

    McLean, United States xScion Full time

    Job DescriptionJob DescriptionSalary: As an employee, you Turn Change Into Value® - for our clients, our company, your professional growth, and the consumers. We hire the best and brightest who are driven to create lasting value. At xScion, you aren't just another team member; you're impactful. You're empowered. You're driven. You're...

  • Senior ServiceNow Portfolio Manager

    2 weeks ago

    McLean, United States xScion Full time

    Job DescriptionJob DescriptionSalary: As an employee, you Turn Change Into Value® - for our clients, our company, your professional growth, and the consumers. We hire the best and brightest who are driven to create lasting value. At xScion, you aren't just another team member; you're impactful. You're empowered. You're driven. You're...

  • Software Development Manager

    3 weeks ago

    McLean, United States Credence Management Solutions, LLC Full time

    Overview Credence Management Solutions, LLC (Credence) is seeking a ServiceNow Software Development Manager who will lead the development, architecture and solutioning of ServiceNow Case management application. Will assist in the technical solution and development / implementation of ServiceNow modules, including a major re-platforming effort of legacy...

  • ServiceNow Lead/Developer

    2 weeks ago

    McLean, United States xScion Full time

    Job DescriptionJob DescriptionSalary: As an employee, you Turn Change Into Value® - for our clients, our company, your professional growth, and the consumers. We hire the best and brightest who are driven to create lasting value. At xScion, you aren't just another team member; you're impactful. You're empowered. You're driven. You're...

  • ServiceNow Developer

    1 month ago

    McLean, United States The Swift Group Full time

    Job DescriptionJob DescriptionThe Swift Group is looking for a ServiceNow Developer. You will support our client with design, creation, deployment, and maintenance of multiple ServiceNow applications supporting the Intelligence Community. When you join us, you will have the opportunity to take advantage of our Enterprise Training Program to expand your...

  • ServiceNow ITOM Architect

    5 days ago

    McLean, Texas, United States Trident Consulting Full time

    Job Title: ServiceNow ITOM ArchitectTrident Consulting is seeking a highly skilled ServiceNow ITOM Architect to join our team. As a ServiceNow ITOM Architect, you will be responsible for designing and implementing ServiceNow ITOM solutions using industry best practices.Key Responsibilities:Solutioning and designing ITOM solutions using industry best...

  • ServiceNow ITOM Architect

    1 week ago

    McLean, United States Startech Networks Inc Remote Work Freelance Full time $70 - $75

    SNOW ITOM ArchitectLocation: Mclean VA(day one onsite, 3 days onsite in a week)Must Have Experience:Solutioning and Design the ITOM solution using industry best practices.Advise, design and configure integration solutions between ServiceNow and other CMDB tools.Experience with CMDB design, architecture and implementations with a fair understanding of...

  • Senior ServiceNow Developer

    4 weeks ago

    MCLEAN, United States Guidehouse Full time

    p style="text-align:left">Job Family:Software Development & SupportTravel Required:Up to 25%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.Stay current with ServiceNow products, features, and industry trends to drive...

  • Senior ServiceNow Developer

    3 weeks ago

    MCLEAN, United States Guidehouse Full time

    p style="text-align:left">Job Family:Software Development & SupportTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.Stay current with ServiceNow products, features, and industry trends to drive...

  • ServiceNow ITOM Architect

    2 months ago

    McLean, United States Hireteq Solutions Inc. Full time

    This is a Full-time/Permanent Position with our Client (Visa sponsorship is not available for this role)Looking for ServiceNow ITOM Architect for fulltime position in VA.Key RESPONSIBILITIES:Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDBCollaborate with Product Management and the rest of the...

  • Senior ServiceNow Developer

    1 month ago

    MCLEAN, United States Guidehouse Full time

    Job Family:Software Development & SupportTravel Required:Up to 25%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.Stay current with ServiceNow products, features, and industry trends to drive innovation.Conduct technical...

  • Senior ServiceNow Developer

    3 weeks ago

    MCLEAN, United States Guidehouse Full time

    Job Family:Software Development & SupportTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.Stay current with ServiceNow products, features, and industry trends to drive innovation.Conduct technical...

  • Sr. ServiceNow SAM Developer

    4 weeks ago

    McLean, United States Diverse Lynx Full time

    Job Title: Sr. ServiceNow SAM Developer Location: Mclean VA; Plano TX Experience: 8+ Year Duration: 12+ Months Must Have Experience •Experienced in implementation of SAM solution using industry best practices. •Hands-on development and configuration of ServiceNow SAM Pro module. •3rd party software integrations with ServiceNow •Design and...

  • Jr./Mid Level ServiceNow Developer(s)

    3 weeks ago

    McLean, United States Credence Management Solutions, LLC Full time

    Overview Credence Management Solutions LLC is looking for experienced ServiceNow Developer(s) to support an upcoming project with our federal customer. The successful candidate(s) should possess the core duties of both Junior and Mid-leveled ServiceNow developer, encompassing various aspects of development, security, collaboration, reporting, and...

  • TS/SCI w/Poly

    4 months ago

    McLean, United States Leading Path Consulting Full time

    Job DescriptionJob DescriptionServiceNow DeveloperChantilly or McLean, VA.TS/SCI w/PolyDuties & Responsibilities• Lead the development of business process solutions within the ServiceNow framework, while maintaining use of best practices.• Customize ServiceNow applications and facilitate rollout of both new applications and application customization.•...

  • ServiceNow ITOM Architect

    2 months ago

    McLean, United States Visionary Innovative Technology Solutions LLC Full time

    Location – Mclean, VA/Plano, TX (day one onsite, 3 days onsite in a week)ExperienceSolutioning and Design the ITOM solution using industry best practices.Advise, design and configure integration solutions between ServiceNow and other CMDB tools.Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model...

  • ServiceNow Developer – Senior

    3 weeks ago

    McLean, United States CALIBRE Full time

    CALIBRE Systems, Inc., an employee-owned Management Consulting and Digital Transformation company, is seeking a Senior ServiceNow Developer to work full-time out in McLean,VA. Candidate must possess an activeTS/SCI with poly security clearance to be eligible for this role.The successful candidates will support our customer with design, creation, deployment,...

  • ServiceNow Developer

    1 month ago

    McLean, United States Avid Technology Professionals, LLC Full time

    In this role you will: Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Assest Management, Change Management, Custom Development, etc. You will be responsible for developing code, holding code reviews, checking in code, and helping to build the pipeline for...

  • Senior Platform Engineer, ServiceNow

    1 month ago

    Mclean, United States Capital One Full time

    Center 3 (19075), United States of America, McLean, VirginiaSenior Platform Engineer, ServiceNowDo you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and...

ServiceNow Operations Manager

4 months ago

McLean, United States Hexaware Technologies Full time

Hexaware is hiring ServiceNow Operations Manager @ McLean, VA. Interested candidates may apply here.


Role: ServiceNow Operations Manager

Job Location: McLean, VA

Job Type: Fulltime/Contract (Lomg Term)

Work Type: Hybrid (3 days Onsite & 2 days remote)

Need candidates who are Local to McLean (OR) willing to relocate to McLean.


Experience: Minimum 10 Years of total IT and atleast 2 years ServiceNow Experience


Role Overview:

Service Management Operations Lead, a self-driven individual who would be accountable for managing & driving development & operations of one or more ServiceNow platform applications.

Examples could be to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, event management and ITOM implementations, continuous service improvement, dashboard and metrics reporting via ServiceNow performance analytics.

Job Description:

  • Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance.
  • Managing several key/strategic projects at any given point in time preferably for ITSM, ITOM etc.
  • Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.
  • Handling commercial acumen i.e., Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI at Program Level with alignment and understanding of contracts.
  • Maintaining strong business communication, presentation and conflict management
  • Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level
  • Managing relationships & status reporting within the organization, with clients & applicable third parties
  • Managing internal and external dependencies for the projects/ program
  • Create and track a plan to deliver the program goals, including the technical implementation plan
  • Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
  • Build positive relationships with supplier partners & external stakeholders to deliver software, co-ordinate rollouts or installations, or professional services
  • Scope (requirements)/ backlog management, quality management and risks and issues management
  • Driving continuous improvement, defect prevention/ change journeys as part of a delivery engagement

  • Create & manage end-to-end program plans
  • Experience in managing large teams and comfortable working in a matrix organization.
  • Manage overall program schedules, budget, resources etc.
  • Accountable for end-to-end delivery of overall program
  • Accountable & lead to deliver agreed solutions with agreed quality
  • Manage overall program risk tracking process
  • Monitor and manage overall program scope
  • Foster partnership with customers/stakeholders/sponsors


Desired Skills/Requirements:

  • 10-12 years of experience in ServiceNow operations / Program/Project management experience in IT out of which at least 3-4 years of ServiceNow support operations experience
  • ITIL® or ITSM certifications preferred.
  • Strong skills in metrics / SLA and reporting various other metrics via ServiceNow performance analytics.
  • Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)
  • Detail-oriented
  • Thrives in collaborative environment
  • Strong oral and written communication skills with the ability to communicate technical information in non-technical language
  • Proven people management skills for 10+ team size
  • Ability to work with all levels of client and internal resources.
  • Ability to organize, delegate, and leverage resources to accomplish objectives
  • Supervisory skills and the ability to leverage support from other parts of the organization
  • Experience of performing large amount data analysis
  • Business & IT strategy experience
  • Customer-focused mindset
  • Strong customer service orientation
  • Passion for analyzing problems, designing creative solutions
  • Close attention to detail and accuracy
  • Deadline driven and results oriented
  • Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management