Director, ServiceNow Delivery Lead for Defense and Security

3 weeks ago

McLean, United States Guidehouse Full time

Job Family:

Digital Consulting


Travel Required:

Up to 25%


Clearance Required:

None

What You Will Do:

  • Drive business development in the sector, including:
    • building and executing the sector strategy
    • evangelizing ServiceNow internally across industry segments to promote awareness of use cases and client opportunities, and
    • supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
  • Work as part of the practice leadership team to develop Sales strategies for growing the practice. 
  • Lead and ensuring the successful delivery of ServiceNow implementation engagements.
  • Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements. 
  • Be accountable for ensuring the overall execution quality of business and technology consulting across all ServiceNow engagements in the sector, including oversight and governance.
  • Mentor more junior team members in business analysis, project management, and ServiceNow best practices 
  • Drive revenue of all ServiceNow offerings across businesses in the segment, with revenue management expectations of >$5 million in the first year
  • Identify opportunities for growth and greenspace for ServiceNow offerings (products, accelerators)
  • Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
  • Build and develop relationships with ServiceNow for commercial segments and own and manage joint sales pursuits.
  • Develop and author/co-author thought leadership content and marketing material.
  • Maintain awareness of industry best practices and business levers for cloud offerings keeps pace with ServiceNow product evolution within the sector.


What You Will Need:

  • Minimum of 10 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle ServiceNow engagements  
  • A minimum of 5 years of experience with ServiceNow is required including leading large ServiceNow engagements.
  • Travel Requirements: Willingness to travel up to 25%
  • Minimum of 10 years’ experience in a large consulting environment, preferably with a Global or Elite ServiceNow SI partner
  • Deep technical understanding of ServiceNow - Expertise with multiple Modules
  • Active ServiceNow certifications or ability to achieve relevant certifications upon hire.
  • Expert business development skills as well as managing relationships with both clients and internal stakeholders.
  • Business operations and/or strategic planning experience
  • Demonstrable skills of managing multiple clients
  • Exceptional communication and presentation skills   
  • Bachelor’s degree required
  • US Citizenship Required


What Would Be Nice To Have:

  • Active Secret Clearance
  • ServiceNow CMA preferred
  • Prior experience building a ServiceNow practice or team preferred.
  • Customer oriented and great at building client relationships
  • Preferred candidate local to the Washington DC area or willing to relocate
The annual salary range for this position is $219,500.00-$329,300.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Parental Leave

  • 401(k) Retirement Plan

  • Group Term Life and Travel Assistance

  • Voluntary Life and AD&D Insurance

  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

  • Transit and Parking Commuter Benefits

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Care.com annual membership

  • Employee Assistance Program

  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

  • Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.


If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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