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Personnel Computer Support Technician

4 weeks ago

Charleston, United States CHICKASAW NATION INDUSTRIES INC Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Personnel Computer Support Technician conducts computer systems hardware and software maintenance, configuration management, inventory, and reporting. Ensures applicable security policy is implemented in accordance with established procedures. Works with other maintenance and engineering personnel to diagnose problems, implement configuration changes, update systems, apply and test patches, and troubleshoot computer hardware, software, and peripherals.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be able to obtain a customer clearance for access to facilities, equipment and property.

CompTIA Security+

KEY DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.

Required travel to Antarctica six (6) months a year or on a rotational basis with IT team.

Performs the necessary IT services in support of the USAP to include. Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained.

Performs IT installation, maintenance and life-cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment.

Performs infrastructure and desktop updates for NPP and USAP Systems as required.

Performs technical support in the installation of program/project unique IT systems/equipment

hardware, software, sensors, and associated peripherals. Support will include but not be limited to:

Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests.

Performs computer hardware and software installation and operational verification testing; modifies and/or updates special purpose computer programs; and performs system/equipment operational testing.

Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required.

Supports shall include development and/or review of IT system/equipment maintenance schedules and procedures.

Conducts system/equipment diagnostic tests, computer troubleshooting and fault isolation, computer equipment repair, removal, and replacement as necessary.

Performs system/equipment hardware and software life-cycle support to include participating in

design requirements, performing system/equipment upgrades, updating and maintaining system/equipment hardware and software configuration data.

Assists in the procurement of new systems/equipment, providing user/operator initial and refresher training, and assisting in the retirement and disposal of systems/equipment.

Performs necessary support services to ensure hardware and software remain compliant with all federal guidelines.

Performs remediation for vulnerabilities or non-compliance items as required.

Performs after-hours support for NPP remote operational systems in support of aviation operations for the Charleston based meteorology data gathering and processing systems as necessary.

Investigates and assesses existing, new, and emerging technologies which may include applications, communications, data processing, data storage and retrieval, data backup and restore, storage and network architectures as requested by the sponsor.

Provides the following engineering and Data integration support:

a. Engineering and data integration support to include base line configuration of servers, creation of

documentation for software management, creation of application specific training materials for operating systems and development of Standard Operating Procedures (SOP) (CDRL A001).

b. Integration of web development and support of any current or future web-based projects.

Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE

High School diploma or GED and one (1) year of experience to include: UNIX and Windows based operating system, and virtual environments.

JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES

Must be able to perform job duties in extreme, cold, dark, work environments.

Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica.

Must pass medical and dental examination prior to deployment; expenses are reimbursable

Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques.

Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications.

Ability to analyze and develop complex design objectives.

Proven ability to perform in an advisory capacity and to make recommendations for resolving issues.

Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office.

Solid analytical, critical thinking and problem-solving skills.

Excellent verbal and written communication skills.

Excellent customer service skills.

Ability to work both independently and in a team environment.

Ability to effectively manage multiple projects and priorities.

LANGUAGE SKILLS

Ability to read, analyzes and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.

CNI CORE COMPETENCIES

Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

COMPLIANCE

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.

EOE including Disability/Vet

#INDCNI

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usPandoLogic. Keywords: Computer Support Specialist, Location: CHARLESTON, SC - 29403 , PL: 594142764