Member of Client Experience

1 month ago

San Francisco, California, United States Anchorage Digital Full time

At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at , on X @Anchorage, and on LinkedIn.

Anchorage Digital is the premier digital asset platform for the most sophisticated institutions participating in digital assets. As a Member of Client Experience, you are responsible for delivering unparalleled white glove service to our institutional clients throughout the onboarding process and on-going account management activities. In this role, you are responsible for ensuring an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner and managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally. You will support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Client Experience role:

Technical Skills:

  • Use professional expertise and provide technical knowledge to less experienced team members.
  • Apply concepts, knowledge and implement Anchorage policies and procedures to resolve a variety of issues.

Complexity and Impact of Work:

  • Apply judgment in selecting methods and techniques for obtaining solutions with limited information, and evaluate the right course of action.
  • Work autonomously, define priorities under broad direction and apply problem solving skills. Work review is only required at critical points.
  • Be the directly responsible individual for the entire lifecycle of a project, process or task, including planning and design, execution, and deployment.
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Normally receive little instruction on day-to-day work and general instructions on new assignments.
  • Participate in the hiring process by submitting referrals, conducting interviews, meeting candidates, attending recruiting events or presenting externally.

Organizational Knowledge:

  • Be aware of the strategy of Anchorage and be involved in defining the planning and goals of the team.
  • Understand how the company's priorities relate to their own area of work, and clearly communicate the 'why' behind the work.

Communication and Influence:

  • Listen and speak properly with other team members, be able to clearly communicate the status of work and proactively share information that impacts other colleagues, manager, and team managers or leads.
  • Contribute actively to team activities and be a team player.
  • Build productive internal and external working relationships.

You may be a fit for this role if you have:

  • A general understanding of anti-money laundering concepts, and why they're important.
  • An excellent knowledge of institutional client onboarding, lifecycles, and structures.
  • An intermediate knowledge of crypto, and strong desire to improve knowledge.
  • The ability to operate in a fast-paced environment with autonomy.
  • The ability to face off directly with top tier clients and internal stakeholders to reach resolution.
  • The ability to work collaboratively with Sales & RMs throughout the client lifecycle.
  • Experience working with customers to address and resolve questions or challenges.

Although not a requirement, bonus points if you:

  • Have experience in the traditional financial services industry.
  • Find enjoyment in being part of a team.
  • Were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. "Anchorage Digital" refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

  • Client Experience Specialist

    1 week ago

    San Francisco, California, United States Business of Home Full time

    Position Title: Customer Experience CoordinatorLocation: San FranciscoOverview: We are looking for a dedicated customer experience expert with a proven history in order management and client support. This detail-oriented professional will operate from our San Francisco location, overseeing order processing and customer service across various Business of Home...

  • Senior Manager, Client Experience

    3 days ago

    San Francisco, California, United States IPG DXTRA Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Client Experience to join our team at IPG DXTRA. As a key member of our Tech and Corporate practices, you will be responsible for delivering exceptional client experiences and driving business growth.Key ResponsibilitiesServe as a primary day-to-day client contact, providing tactical counsel and...

  • Client Experience Specialist

    1 week ago

    San Francisco, California, United States Business of Home Full time

    Position: Customer Experience Coordinator Location: San Francisco Overview: We are in search of a dedicated customer experience expert with a proven history in order management and customer support. This highly organized professional will operate from our San Francisco gallery, taking charge of order management and customer service across various locations....

  • Member of Client Operations, Trading

    2 months ago

    San Francisco, California, United States Anchorage Digital Full time

    At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto.Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage...

  • Client Experience Specialist

    5 days ago

    San Diego, California, United States Massage Envy Franchising, LLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our services, and driving sales growth.Key ResponsibilitiesProvide outstanding customer service by greeting...

  • Client Relationship Associate

    2 weeks ago

    San Francisco, California, United States Bank of Montreal Full time

    Position Overview:As a key member of the Retail Banking Sales & Service team, you will play a vital role in delivering outstanding service to our valued customers and prospects. Your primary responsibility will be to understand customer needs and offer tailored advice and guidance regarding financial solutions.Key Responsibilities:1. Provide exceptional...

  • Field Enablement Experience Specialist

    11 hours ago

    San Francisco, California, United States The Learning Experience #395 Full time

    About the RoleWe are seeking a highly skilled Sales Enablement Expert to join our team at The Learning Experience #395. As a key member of our organization, you will play a crucial role in enhancing the productivity and effectiveness of our sales team.Key ResponsibilitiesDesign and Develop Sales Training Programs: Create comprehensive sales training...

  • Client Experience Specialist

    5 days ago

    San Diego, California, United States Sunsational Swim School Full time

    About UsSunsational Swim School is a leading provider of private swim instruction, serving clients nationwide with a team of experienced instructors.Job SummaryWe are seeking a highly skilled Customer Success Representative to join our team. As a key member of our Client Experience team, you will be responsible for delivering exceptional customer service,...

  • Senior Experience Designer

    5 days ago

    San Francisco, California, United States The Learning Experience #395 Full time

    About The OpportunityCompany OverviewThe Learning Experience #395 is a leading organization in the field of digital experiences. We are committed to creating innovative solutions that empower individuals and organizations to achieve their goals.We are seeking a highly skilled Senior Experience Designer to join our Document Cloud team. As a key member of our...

  • Client Experience Specialist

    7 days ago

    San Ramon, California, United States Veterinary Emergency Group Full time

    Customer Experience Advocateat Veterinary Emergency GroupABOUT US:Veterinary Emergency Group (VEG) is transforming the Veterinary Emergency landscape. Our goal is to assist both individuals and their pets during critical moments. Emergency care is our specialty, and we excel in it.We are redefining the Veterinary Emergency experience with a focus on customer...

  • Client Relations Supervisor

    2 weeks ago

    San Francisco, California, United States Bank of Utah Full time

    Under the guidance of the Branch Manager, the Client Relations Supervisor (CRS) is tasked with fostering comprehensive relationships with clients. The CRS is dedicated to consistently delivering an exceptional client experience by addressing a wide array of financial service requirements. Additionally, the CRS performs standard branch operations and leads...

  • Client Relationship Associate

    2 weeks ago

    San Francisco, California, United States Bank of Montreal Full time

    Position Overview:As a vital member of the Retail Banking Sales & Service team, you will play a key role in delivering outstanding service to our customers and prospects. Your primary responsibility will be to understand customer needs and offer tailored advice and guidance on financial solutions.Key Responsibilities:1. Provide exceptional customer...

  • Client Experience Specialist

    4 days ago

    San Francisco, California, United States Longevitylist Full time

    Customer Experience AssociateElysium is on the lookout for a remarkable individual to fill the role of Customer Experience Associate. Our organization is dedicated to addressing the most pressing challenges in health. We are a team of outstanding scientists, medical professionals, and researchers committed to tackling significant health issues.Key...

  • Client Engagement Specialist

    2 weeks ago

    San Francisco, California, United States Business of Home Full time

    Position: Showroom/Sales AssistantLocation: San FranciscoJob Overview: This role reports to the Sales team and has daily interactions with the Design Director and Business Development Director, collectively known as The Team.Primary Responsibilities:The main objective is to deliver exceptional Customer Service consistently.Assist The Team in the daily...

  • Traveling Physical Therapist

    1 week ago

    San Francisco, California, United States HealthEcareers - Client Full time

    Job Title: Traveling Physical TherapistHealthEcareers - Client is seeking a skilled Physical Therapist to join their team for a travel assignment in a dynamic healthcare setting.About the JobThis is a 13-week contract opportunity for a Physical Therapist to work in a hospital setting, providing acute care therapy and rehabilitation services to...

  • Client Care Aide

    2 weeks ago

    San Francisco, California, United States City and County of San Francisco Full time

    Company Overview The City and County of San Francisco is committed to providing equitable and inclusive access to quality healthcare services for all community members. We value diversity within our workforce and strive to promote equity, inclusion, and diversity across all levels of our organization. Position Overview Under the direct supervision of...

  • Client Engagement Specialist

    7 days ago

    San Francisco, California, United States Bank of America Full time

    About the Role:This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.Accurately and efficiently process cash transactions for clients as needed.Have deep conversations with clients to gain in-depth knowledge of their...

  • Client Relationship Specialist

    3 days ago

    San Francisco, California, United States BANK OF MARIN Full time

    Job OverviewBANK OF MARIN is seeking a skilled Client Relationship Specialist to join our Commercial Banking Office in San Francisco.The ideal candidate will be responsible for maintaining, cultivating, and retaining an established client portfolio, as well as developing and cultivating new client relationships to meet ongoing portfolio growth goals.Key...

  • Client Relations Associate

    2 weeks ago

    San Francisco, California, United States San Francisco Institute of Esthetics and Cosmetology Full time

    We are seeking warm, attentive, and compassionate Guest Services Coordinators who are eager to grow and advance in their careers. The ideal candidates are articulate and dedicated to providing exceptional customer service to our clients. Our mission is to open doors, assist our clients in prioritizing their well-being, and consistently go the extra mile to...

  • Client Experience Specialist

    7 days ago

    San Ramon, California, United States Veterinary Emergency Group Full time

    Customer Experience Advocateat Veterinary Emergency GroupWHO WE ARE:Veterinary Emergency Group (VEG) is transforming the Veterinary Emergency landscape. Our mission is to support individuals and their pets during critical moments. Emergency care is our specialty, and we excel in it.We are redefining the veterinary emergency process with an exceptional...