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Underwriting Case Manager
2 months ago
Job Summary
The Underwriting Case Manager is responsible for providing administrative support to underwriters and management across all lines of business in an effort to efficiently facilitate the underwriting process.
Primary Responsibilities
- Enters data from paper insurance applications into the new business application system and coordinates with the underwriter to request any missing information from the agent and/or potential policyowner.
- Manually orders all underwriting requirements including Attending Physician Statements (APS), Paramed Exams, Inspection Reports, supplemental forms and other medical requirements as requested by the Underwriter, if not automatically ordered through the underwriting system.
- Conducts regular follow-up with agents and vendors via phone/email on all outstanding underwriting requirements.
- Works with underwriters to organize and prioritize workload to ensure cases are processed in a timely manner.
- Issues approved applications and reviews policies for accuracy before mailing to the agent or client.
- Communicates with agents to obtain policy delivery requirements including application amendments, health statements, insurance premium, etc. to ensure the policy is placed within the specified timeframe.
- Demonstrates a solid and consistent technical proficiency of underwriting administration guidelines to ensure cases are completed in a timely and efficient manner.
- Maintains an in-depth technical knowledge of workflow underwriting processes and systems in order to help agents/brokers process business in the most efficient manner.
- Upholds confidentiality standards.
- Other duties as assigned including, but not limited to, involvement in specific projects
Qualifications
- Minimum education requirement: high school diploma.
- Highly motivated and organized.
- Ability to follow and implement multi-step instructions and procedures.
- Ability to perform a variety of tasks in a fast-paced environment.
- Ability to work independently and as a team player with a diverse group of people.
- Strong attention to detail.
- Customer-service oriented.
- Adequate keyboarding skills - minimum 40 wpm.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office programs (Word, Excel, Outlook).
- Experience with a document management system a plus.
