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Administrator/Office Manager – Crabtree Valley Mall

2 months ago

Raleigh, United States Pacific Retail Capital Partners Full time

Administrator/Office Manager – Crabtree Valley Mall


Are you an organized, proactive professional looking for an exciting opportunity to make a real impact at Crabtree Valley Mall? Do you excel in a fast-paced setting where each day brings new challenges? We're looking for a committed and innovative Administrative Assistant/Office Manager to guide our team and enhance the shopping experience like never before


Pacific Retail Capital Partners is a fully integrated, entrepreneurial organization with an unparalleled depth of knowledge in all aspects of retail real estate. Our team of executives and strategic partners draw on decades of experience with major national shopping center owners to deliver top-tier service as an operating partner and provide efficient oversight of the company's portfolio. Our broad-based talent is versed in multiple disciplines, from investment and development, which enables the company to quickly assess market opportunities, to management, marketing, and leasing, which allows it to control costs effectively and maintain the quality of its properties. This position is based in Raleigh, NC, but our company operates nationally, particularly in large regional malls.


Best-in-Class Benefits and Perks:

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package, including:

  • Comprehensive health coverage: Medical, dental, and vision insurance provided
  • Robust retirement planning: 401(k) plan available with employer matching
  • Financial security: Life and disability insurance for added protection
  • Flexible financial options: Health savings and flexible spending accounts offered
  • Well-being and work-life balance: Paid time off and holidays


Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.


This position serves as Office Manager within a shopping center management office and is responsible for provide ongoing support to the center management staff as determined and as assigned by the General Manager. Many tasks require independent planning and prioritization and excellent time management skills. As the Administrator/Office Manager, you will fulfill reception desk and general customer service duties for Crabtree Valley Mall and effectively support the general operations of the managerial office.


To thrive, you should have:

  • Associate's degree required; Bachelor's degree is preferred.
  • 3+ years of administrative and/or customer service experience in a corporate setting.
  • Experience with shopping mall property management a plus.
  • Knowledge of accounts payable processes.
  • Ability to communicate effectively with customers, tenants, and ownership.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint).
  • Knowledge of administrative procedures, customer service principles and practices
  • Aptitude for understanding financial reports and extracting information
  • Accounts Payable background using systems such as AVID
  • Demonstrate effective conflict resolution and customer service skills for interaction with customers, tenants, and co-workers
  • Effective verbal and written communication
  • Strong organizational and interpersonal skills with attention to detail
  • Ability to prioritize, coordinate, multi-task and demonstrate initiative


Your responsibilities as the Administrator/Office Manager for Crabtree Valley Mall will include but not be limited to:

  • Perform receptionist and customer service functions, including greeting tenants and answering incoming calls.
  • Assist the General Manager with lease compliance, tenant coordination, and administrative accounting tasks.
  • Process invoices, manage Accounts Payable, and maintain vendor files using property management software (MRI).
  • Manage and update tenant lists, insurance certificates, and utility transfers for relocation.
  • Prepare, manage, and organize office files, correspondence, and meeting minutes; oversee office supplies inventory.
  • Provide administrative support and ensure administrative staff is supporting all departments and completing administrative projects as directed, correctly and in a timely manner
  • Responsible for AP, engaged with the budgeting and forecasting cycle at the center
  • Create & Maintain documents for Capital and Operational service agreements. Track & Maintain DocuSign agreements & insurance documents
  • Perform general office administrative tasks, draft documents, and reports for management, and provide Management Team with updates of Company Policies and Procedures


Ready to take your career to the next level? Join us in making Crabtree Valley Mall the go-to shopping, dining, and entertainment destination

If you're passionate about creating memorable moments, optimizing efficiency, and thriving in a fast-paced, vibrant environment, this is the opportunity you've been waiting for Please submit your resume and cover letter to inquiries@ctvmanagement.com


Please reference “Administrator/Office Manager – Crabtree Valley Mall” in the subject line.


We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.