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Director, Internal Communications

3 months ago

Chicago, United States TAG - The Aspen Group Full time

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare support organizations in the U.S. and supports thousands of healthcare professionals at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and pet health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to bring better care to more people. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.


The Opportunity

At TAG, we’re big believers that the patient experience will never exceed the team member experience – and a robust, effective internal communications strategy is central to making that team member experience a great one.


In that spirit, we are looking for a seasoned communications leader to join our team as Director, Internal Communications. This is a key internal leadership role that will drive employee communications for our thriving Aspen Dental brand across more than 1,100 independently owned Aspen Dental offices, as well as our TAG People/HR leaders.


We are a team of storytellers, creators, dot connectors, and culture-drivers who play a critical role in fostering alignment, transparency, and collaboration to build a stronger, more resilient business. Our goal is simple but sweeping – to help team members connect the work they do to our overall vision and roadmap, creating clear accountability and empowering our frontline teams to deliver exceptional care to every patient who walks through our doors.


So if you’re someone who is continually inspired by seeing employees engaged and excited about the impact they are making and want to bring your communications expertise to bear as part of a dynamic team dedicated to advancing communications, this may be the role for you.



What You'll Do

  • Develop, implement, measure, and refine innovative, strategic communications & change strategies and programs that inform, engage, and inspire our Aspen Dental clinical and field operations team members.
  • Coach, develop, and lead a high-performing team in successfully delivering results and exceeding stakeholder expectations. Provide constructive feedback and development opportunities to support their success.
  • With the guidance and support of the VP of Internal Communications, partner and collaborate with PR, social media, and the broader marketing team as needed to align internal messaging with TAG external communications strategy and brand standards.
  • Cultivate trusted partnerships with Operations, HR/People, and Clinical Teams, gaining deep insight into team structure, dynamics, norms, and needs in order to successfully counsel leadership on communication efforts, and develop and implement effective communication strategies and tactics.
  • Manage a comprehensive internal communications calendar and ensure regular capture and assessment of metrics to track performance and employ a data-driven approach, holding the full team accountable.
  • Employ a thoughtful, multi-channel approach to effectively communicate messages across internal platforms, including meetings, intranet, video, emails, blogs, digital channels, presentations, and other emerging technologies.
  • Commit to a culture of innovation on the team, proactively exploring new ways to advance the team’s efforts to exceed stakeholder expectations.
  • Assist with managing key meetings (e.g., org-wide meetings, Town Halls, etc.) and events that drive engagement and facilitate employee connection to our goals and mission.
  • Serve as an advisor on company culture, values, and reputation.
  • Serve as the internal communications lead for crisis response.
  • Develop and manage budget.



Experience & Skills

  • 10+ years of experience, including previous experience with building and managing high-performing teams.
  • Bachelor’s degree in communications, public relations, English, journalism or related field, or equivalent combination of education, experience, and training. Advanced degree a plus.
  • Demonstrated experience in successfully creating and delivering strategic communication programs aligned with business goals that deliver real results.
  • Previous experience working alongside senior leaders, providing trusted counsel, and positively influencing decision-making within complex, matrixed organizations.
  • Exceptional skills in helping leaders and organizations define and develop messages that are clear, concise, creative, and persuasive.
  • Ability to synthesize diverse activities into a clear and compelling framework that helps stakeholders understand how they connect to a broader agenda.
  • A commitment to change management, ensuring communications strategies and plans reflect a deep understanding of the impact of change on adoption and engagement.
  • Strategic Approach – keen analytical and strategic planning skills to develop communications that reflect the enterprise’s strategy and help advance business growth.
  • Business Acumen – develops a deep understanding of the enterprise’s business strategies, industry dynamics and the portfolio of its businesses.
  • Problem Solving/Critical Thinking – approaches challenges and problems in a rational, thoughtful manner that assures understanding and effective resolution.
  • Emotional Intelligence – builds engaged, enthusiastic teams and motivates others to excel; and personal courage and resilience to deal with a wide range of challenges.
  • Curiosity – demonstrates an intense desire to explore, discover and create.
  • Execution Management – collaborates effectively with business leaders and partners to ensure operational responsiveness to challenges and alignment with business imperatives. Has strong project management skills and delivers results.
  • Expert oral, written, and interpersonal communications skills with exceptional attention to detail.
  • Experience in leveraging technology to effectively communicate with a distributed workforce.
  • Experience with strategically leveraging metrics to advance programs and consistently employing a data-driven approach.
  • Intranet, blog, or website management experience a plus.
  • Graphic design and video editing skills a plus.
  • Experience working in large, complex, fast-paced organizations a plus.
  • Experience working in healthcare, allied health field a plus.



Salary: $165-185k with bonus opportunity

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