Help Desk Associate
3 weeks ago
Flexible Shifts:We offer a variety of shifts Monday to Friday (EST):
- 9:00 AM - 5:30 PM
- 10:00 AM - 6:30 PM
- 11:00 AM - 7:30 PM
- 12:00 PM - 8:30 PM
- 12:30 PM - 9:00 PM
- Early shifts (before 10:00 AM EST): $14.50/hr
- Shifts starting at 10:00 AM or later: $15.50/hr
- Act as a client advocate and respond to inquiries via phone, email, or online chat
- Document and resolve customer issues using CRM software
- Manage cases for multiple projects and ensure timely resolutions
- Refer unresolved issues to appropriate departments for further action
- Maintain clear documentation of all client interactions
- Prevent negative customer experiences by adhering to policies and procedures
- 1+ year of call center experience
- Strong computer skills and ability to type 30 words per minute
- Must have internet access (remote position)
Ready to make a global impact? Apply now by clicking "Apply Now" and let's reach new heights together. We look forward to connecting with you soon
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