Software Support Representative
3 weeks ago
Required Skills and Experience
- 2+ years of inbound customer support and/or technical product support experience
- Salesforce experience
- Strong personality with ability to communicate with customers via phone and email
Nice to Have Skills and Experience
- Healthcare experience
Job Description
A Fortune 100 healthcare company in the Alpharetta, Georgia area is seeking several software support representatives to support their enterprise Rx software. This will be a mostly remote role with onsite training, so the ideal candidates must be located in or near Alpharetta. Software support representatives in this role can expect to take anywhere from 10-50 inbound calls per day directly from pharmacies to assist with adjudication or automation issues as well as an array of other issues. The ideal candidate is very comfortable working in a remote environment and has the ability/desire to participate in team camaraderie.
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