Sr. Manager, Performance

Sr. Manager, Performance And AccountabilityThis opportunity is open to current WSSC Water employees only. The Sr. Manager, Performance and Accountability supports the director in executing the mission of the General Manager's Office of Performance and Accountability (GMOPA). This position provides leadership and oversight across GMOPA's core pillarsStrategic Plan Management, Enterprise Risk Management, Performance and Key Initiatives to advance WSSC Water's strategic objectives and ensure effective organizational performance. This position also collaborates with leaders and staff across WSSC Water to monitor performance, enhance accountability, and drive continuous improvement.Responsibilities include supporting the Strategic Plan implementation, managing enterprise risk, advancing key initiatives, and supervising staff engaged in data analysis and process improvement projects that enhance quality, operations, productivity, and cost-effectiveness.Essential Functions:Provide leadership for GMOPA's four pillarsStrategic Plan Management, Enterprise Risk Management, Performance and Key Initiatives ensuring alignment with Commission objectivesAdvises the Director on the elements of performance and accountability management, strategic planning, implementation of key initiatives and work plan managementActs as the Director in the absence of the Director of Performance and AccountabilityManage and develop assigned staff, fostering accountability, collaboration, and professional growthSupervises Performance and Accountability Analysts and Project Managers who have strategic planning, data analysis, and process improvement within their portfolios. Reviews associated materials and deliverables for accuracy and thoroughness. Ensures follow-up on action items identified in performance review sessionsProvides strategic and analytical support and leadership on major Commission initiatives, as well as facilitating solution implementationPerforms and oversee the collection, assessment, research, and analysis of data for strategic planning, performance management, and process improvement to identify ways to enhance operations and effectivenessCommunicates results and business impacts of analysis insight initiatives to WSSC Water leadershipCoordinate and support audit closure activities in partnership with departments and the Office of the Inspector General (OIG), ensuring timely resolution of findings, implementation of corrective actions, and identification of sustainable solutions that strengthen accountability and operational effectivenessChampions data visualization and process improvement tools to increase utilization within departments to translate data into insight, process mapping, and performance improvementCoordinates departmental assignments and provides support for strategy, data, and process improvement effortsOversees the design and delivery of reports and insights that analyze business functions and key operations and performance metrics, for example:Produces the Commissioner Performance Report that communicates progress toward WSSC Water's Strategic Priorities. Establishes procedures for the cross-organizational collection of data, provides analysts with training to interpret results and prepares Executives on results and potential questionsOversees analysts' data collection of Key Performance Indicators (KPIs) as part of WSSC Water's participation in American Water Works Association (AWWA), Water Research Foundation (WRF) and other benchmarking groupsLeads process for leadership to refine select targets for Key Performance Indicators, facilitates cross-organizational efforts to quantify progress, identifies planned improvements and risks to achieving progress (in coordination with Enterprise Risk Manager)Monitors current and emerging organization development trends to evaluate applicability to the organizationCoordinates recruitment, selection, training, and assignment of Performance and Accountability Analysts and Project ManagersIn collaboration with the Director, develops the budget for the Office of Performance and Accountability using relevant data to project future needsSupports the Director and General Manager in a leading role to develop and promote a continuous improvement culture throughout WSSC WaterSupervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending terminationProvides guidance to leadership on how to engage middle management and front-line employees in performance information. As requested, directs the facilitation of performance review meetings, and provides direction on data collection, visualization and meeting facilitationManages relationships with peer utilities, universities and other research institutions to foster exchange of best practicesPerforms other related duties as requiredWork Environment And Physical Demands:Business casual office environmentRequired Knowledge, Skills, And Abilities:Excellent analytical and problem-solving skillsStrong team building, communication, and presentation skillsExpert ability in analyzing operational data to provide relevant, timely and accurate information that drives more informed business decisionsAbility to gather internal customer business objectives and help internal customers identify key metrics and reports for measuring successAbility to identify opportunities to automate any/all analyses and identify processes for efficienciesAbility to work well with people from different disciplines with varying degrees of technical experienceAbility to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraintsExpert ability in developing and implementing operational plans and budgetsKnowledge of performance management programs, CitiStat related performance management and accountability structuresMethodologies that foster a culture of continuous improvementKnowledge of modern research techniques and application of findingsKnowledge of continuous process improvement principles and methods as they relate to water sector utility practicesKnowledge of practices to improve interpersonal and group dynamicsKnowledge of the concepts, principles, practices, and techniques of modern public administration as applied to the public utility sectorAbility to establish and implement a performance management frameworkAbility to outline performance review outcomes as well as strategies and recommendations for improvement of department function and business processesUnderstanding of frameworks for building high-performing teamsKnowledge of business and management principles involved in strategic planning and strategic plan implementation at all organizational levelsAbility to effectively prioritize work efforts to meet deadlinesKnowledge of risk assessment and managementSkilled in strategic planning, and leading the efforts to develop organizational goals and objectives into short and long-term actions plans for the purpose of coordinating implementation effortsPro-active and participatory in identifying needed changes in policy and work practices; skilled in developing and implementing such changes; planning, organizing, and completing work in a timely and quality manner; and coordinating application of quality management conceptsSkilled in working with other managers and gaining commitment/consensus on programs that address and enhance organizational practices, policies, and standard proceduresSkilled in application of such principles and practices as program evaluation, policy analysis, organizational development, and organizational learning to ensure pro-active programs/operations that meet Commission and Customer needsAbility to maintain confidentialityMinimum Education, Experience Requirements:Bachelor's degree10+ years experience in project management, performance, or risk management;3+ years in a management/supervisory roleAdditional Requirements:Complete the Washington Suburban Sanitary Commission's Financial Disclosure statement within 30 days of employment and annually thereafter.Preferences:Experience in the public/sector utilitySalary$139,786 - $238,014EEO Statement:AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.Close Date 12/08/2025 Open Until Filled No Special Instructions to Applicants:NOTE: This opportunity is open to current WSSC Water employees only. Additional Information All applicants selected will be subject to drug screening and a background check/verification. Supplemental Questions Required fields are indicated with an asterisk (*).* Will you, now or in the future, require sponsorship for employment visa status?YesNo* Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the