Video Conference Technician
2 months ago
Job Title: Video Conference Technician(00021446)
Location: Austin, TX (on-site)
Job Type: Long term contract
Essential Job Duties and Responsibilities
• Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.
• Provide on-site and remote video conference support for internal and external audiences.
• Actively monitor dashboards and monitoring systems for ecosystem.
• Manage the team inbox and calendar along with the global team.
• Manage the ticketing system and enter information into the event calendar.
• Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.
• Partner with employees across the company to accomplish tasks in a timely and responsible manner.
Requirements
• 2-3 years of work experience in video conference technician roles.
• Knowledge of enterprise video conferencing.
• Experience with Zoom, Poly, Neat and Extron hardware and software.
• Knowledge of Samsung and NEC commercial grade equipment a plus.
• Basic experience with Microsoft Office Applications including Outlook, Word and Excel.
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