Systems Manager Customer Service

3 weeks ago

Kennett Square, United States Regional Rail, LLC Full time

Join the Momentum at Regional Rail, LLC


Are you ready to be part of a transformative force in the railroad industry? At Regional Rail, LLC, we are a dynamic enterprise built on the integration of small entities into a robust, synergistic network. Formed in April 2007, we have grown to manage 16 railroads and over 800 miles of mainline track, primarily across the Eastern U.S., with extended operations in the Canadian provinces of Saskatchewan and Alberta.


About Us: Our vision is clear: to establish a core group of short-line railroads and rail-related companies, managing them according to the industry’s best practices. Our business model focuses on realizing synergies from these combined entities to enhance administrative efficiency, expand marketing opportunities, and strengthen our negotiating stance with suppliers and connecting carriers. The result? Increased purchasing power, elevated customer satisfaction, and enhanced profitability which fuels our long-term growth and ongoing investment in our ventures.


Rail Operations: Exemplary safety records with numerous industry awards, strict adherence to FRA compliance, innovative service design, and rigorous track maintenance.

Relationships and Compliance: Proficient in managing state and local relations including State Rail Authorities, DOT, and Port Authorities, and skilled in negotiations with Class I railroads and other key stakeholders.

Business Development: We are continuously advancing growth with our existing customers and fostering industrial development through strategic transloads and other initiatives.

We invite you to bring your expertise and join a team that values safety, efficiency, and strategic growth. At Regional Rail, LLC, you’ll not only witness our expansion and success but be an integral part of it.

 

Position Overview:

The Systems Manager of Customer Service at Regional Rail, LLC is responsible for overseeing the day-to-day operations of the customer service agents, ensuring that all customer service agents are effectively meeting the needs of the company’s clients. This role includes the management of monthly analytics, overseeing training programs, integrating customer service efforts for new rail acquisitions, and participating in budget preparation and management.

Key Responsibilities:

•            Team Management:

•            Operational Oversight:

•            Training and Development:

•            Analytics and Reporting

•            Integration of Services

Required Qualifications:

•            Minimum of five years in a customer service management role in the railroad industry required.

•            Knowledge of Wabtec is required.

•            Knowledge of: TMS- Transportation Management System, RMS - Revenue Management System, AA - Advanced Analytics, RVP - Rail Connect Visibility and Planning, MCREW – Mobile Reporting Tool for Train Crews.

•            Rail Inc understandings of: CIF – Customer Information file, DDCTS – Defective / Destroyed Car Tracking System, UMLER – Universal Machine Language Equipment Register, SCRS – Serving Carrier/Reciprocal Switch, MRR – Mechanical Reference Repository, Car Hire – System that keeps track of payments/receipts of cost of rail cars.

Skills:

•            Strong leadership and people management skills.

•            Excellent verbal and written communication abilities.

•            Proficient in Microsoft Office Suit.

•            Strong analytical skills with a proven ability to interpret data.

•            Ability to manage multiple projects simultaneously and meet deadlines.

•            Knowledge of budgeting and fiscal management principles.


This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Regional Rail, LLC may assign reasonably related additional duties to individual employees consistent with company policies and procedural compliance.

  • Systems Manager Customer Service

    3 weeks ago

    Kennett Square, United States Regional Rail LLC Full time

    Join the Momentum at Regional Rail, LLCAre you ready to be part of a transformative force in the railroad industry? At Regional Rail, LLC, we are a dynamic enterprise built on the integration of small entities into a robust, synergistic network. Formed in April 2007, we have grown to manage 16 railroads and over 800 miles of mainline track, primarily across...

  • Systems Manager Customer Service

    4 weeks ago

    Kennett Square, United States Regional Rail, LLC Full time

    Join the Momentum at Regional Rail, LLCAre you ready to be part of a transformative force in the railroad industry? At Regional Rail, LLC, we are a dynamic enterprise built on the integration of small entities into a robust, synergistic network. Formed in April 2007, we have grown to manage 16 railroads and over 800 miles of mainline track, primarily across...

  • Repossession Customer Service Specialist

    2 weeks ago

    Kennett Square, Pennsylvania, United States International Recovery Systems Inc. Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented individual to join our team as a Post Repossession Customer Service Representative in Kennett Square, PA.This is a full-time position that will report daily to our Kennett Square Corporate office.We are a rapidly growing company looking for a well-organized and motivated individual to join our...

  • Customer Service Representative

    1 month ago

    Kennett Square, Pennsylvania, United States Caliber Collision Centers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center team, you will be responsible for providing exceptional customer service to internal and external customers, monitoring work volume, and coordinating with rental car and tow companies to ensure...

  • Senior Service Technician

    2 weeks ago

    Kennett Square, Pennsylvania, United States Tri-M Group Full time

    Job SummaryWe are seeking a highly skilled Senior Service Technician to join our team at The Tri-M Group, LLC. As a Senior Service Technician, you will be responsible for providing independent field hardware and software support on building automation systems, including HVAC control systems, security systems, and life-safety support systems.Key...

  • Customer Service Representative

    2 weeks ago

    Kennett Square, Pennsylvania, United States Caliber Collision Full time

    Job SummaryCaliber Collision is seeking a Customer Service Representative to provide exceptional customer service to internal and external customers. The ideal candidate will have 1+ years of experience in a customer-facing environment and be able to navigate multiple software systems, including Microsoft Office Suite.Key ResponsibilitiesGreet and provide...

  • Senior Service Technician

    1 month ago

    Kennett Square, Pennsylvania, United States Tri-M Group Full time

    Job Title: Senior Service Technician - Building Automation SystemsWe are seeking a highly skilled and experienced Senior Service Technician to join our team at The Tri-M Group, LLC. As a Senior Service Technician, you will be responsible for providing independent field hardware and software support on building automation systems, including HVAC control...

  • Customer Service Representative

    2 weeks ago

    Kennett Square, Pennsylvania, United States Caliber Collision Centers Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center team, you will be responsible for providing exceptional customer service to internal and external customers, ensuring a seamless and efficient experience from start to finish.Key...

  • Customer Service Representative

    4 weeks ago

    Kennett Square, Pennsylvania, United States Caliber Collision Centers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service team, you will be responsible for providing exceptional customer service, monitoring work volume, and coordinating with rental car and tow companies to ensure seamless service delivery.Benefits of Joining...

  • Customer Service Representative

    3 weeks ago

    Kennett Square, Pennsylvania, United States Caliber Collision Full time

    Job SummaryCaliber Collision is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will be responsible for providing exceptional customer service to internal and external customers, ensuring a seamless experience from start to finish.Key ResponsibilitiesProvide personalized service to...

  • Customer Service Representative

    2 months ago

    Kennett Square, Pennsylvania, United States Caliber Collision Full time

    Job SummaryCaliber Collision is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will be responsible for providing exceptional customer service to internal and external customers, ensuring a seamless experience from start to finish.Key ResponsibilitiesProvide personalized service to...

  • Customer Service Representative

    1 month ago

    Kennett Square, Pennsylvania, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesGreet members, prospective members, and guests, providing exceptional customer service.Handle all front desk-related activities,...

  • Customer Service Representative

    2 months ago

    Kennett Square, United States Caliber Collision Centers Full time

    Service Center Kennett Square JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...

  • Customer Service Representative

    1 week ago

    Kennett Square, Pennsylvania, United States Caliber Collision Full time

    Service CenterKennett SquareJOB SUMMARYCaliber Collision has an immediate opening for a Customer Service Representative to perform all-purpose duties, including greeting and providing exceptional customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary,...

  • Customer Service Representative

    2 months ago

    Kennett Square, United States Caliber Collision Full time

    Service Center Kennett Square JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend...

  • Customer Service Associate

    1 month ago

    Kennett Square, United States Landhope Farms Full time

    Job DescriptionJob DescriptionLandhope FarmsStore 1101 E. Street Road (Located Near Unionville - Chadds Ford High School) Kennett Square, Pa 19348Full and Part Time Positions AvailableCustomer Service Associate – Our Frontline AmbassadorReports to: Store ManagerDepartment: Store OperationsThe job in a nutshell: The Customer Service Associate is the...

  • Service Operations Engineer

    6 days ago

    Kennett Square, Pennsylvania, United States Tri-M Group LLC Full time

    We are seeking a highly skilled Service Operations Engineer to join our team at The Tri-M Group, LLC. As a Service Operations Engineer, you will be responsible for providing engineering support for systems additions, service contracts, and time and material contracts.Key Responsibilities:Comply with and ensure compliance with all Tri-M safety policies and...

  • Medication Technician

    6 days ago

    Kennett Square, Pennsylvania, United States BL Manager, LLC Full time

    Job Summary:We are seeking a skilled Medication Technician to join our team at BL Manager, LLC. As a Medication Technician, you will play a vital role in ensuring the health and well-being of our residents by administering medication and providing personal care services.Responsibilities:Administer medication to residents in accordance with their care...

  • Medication Technician

    2 weeks ago

    Kennett Square, Pennsylvania, United States BL Manager, LLC Full time

    Job Summary We are seeking a skilled Medication Technician to join our team at BL Manager, LLC. As a Medication Technician, you will play a vital role in ensuring the health and well-being of our residents by administering medication and providing personal care services. Key ResponsibilitiesAdminister medication to residents in accordance with their...

  • Service Operations Engineer

    5 days ago

    Kennett Square, Pennsylvania, United States Tri-M Group Full time

    Job DescriptionAt Tri-M Group, we are seeking a highly skilled Service Operations Engineer to join our team. As a key member of our operations team, you will be responsible for providing engineering support for systems additions, service contracts, and time and material contracts.Key Responsibilities:Comply with and ensure compliance with all Tri-M safety...