Senior Service Technician

4 weeks ago

Kennett Square, Pennsylvania, United States Tri-M Group Full time
Job Summary

We are seeking a highly skilled Senior Service Technician to join our team at The Tri-M Group, LLC. As a Senior Service Technician, you will be responsible for providing independent field hardware and software support on building automation systems, including HVAC control systems, security systems, and life-safety support systems.

Key Responsibilities:

  • Comply with and ensure compliance with all Tri-M safety policies and procedures.
  • Perform field preventative maintenance checks on electronic systems.
  • Provide field hardware support on electronic controllers, control devices, pneumatic systems, and other system components.
  • Provide direct customer interface with difficult hardware and software service situations.
  • Complete all necessary PM, work ticket, material list, and credit paperwork to support field work and provide customers with required weekly paperwork.
  • Provide high-end controller software support to customers as necessary.
  • Perform repairs on desktop PCs and associated networks.
  • Provide 24-hour on-call hardware and software service availability.
  • Install and supervise system additions and turnkey systems and provide front-end and operational software support.
  • Provide on-the-job training for all service technicians.
  • Provide direct interface with other vendors on site to resolve conflicts between different control systems.
  • Assist in estimating service system additions.

Requirements:

  • High school diploma or equivalent; electrical/mechanical associates degree or equivalent experience.
  • Minimum of 8 years' experience with building automation systems or in a related field.
  • Ability to understand design and design-intent of HVAC systems.
  • Ability to read and understand electrical, mechanical, and control drawings, specifications, schematics, and ladder diagrams.
  • Working knowledge of building automation systems software.
  • Excellent troubleshooting and problem-solving skills with proven mechanical ability to troubleshoot and repair HVAC systems and their components.
  • Proven leadership skills and ability to manage people, including the ability to handle difficult situations in a constructive, non-confrontational manner.
  • Ability to organize and administer multiple jobs and tasks with good attention to detail.
  • Above-average knowledge of electrical trade and applicable electrical codes as they apply to building automation systems.
  • Knowledge of and ability to deal with other construction trades.
  • Must be confident, decisive, and self-motivated and able to make independent decisions.
  • Above-average math and logic skills.
  • Excellent customer service skills.
  • Ability to work a frequently changing schedule to meet customer demands.

Benefits:

  • Fair and competitive pay.
  • Comprehensive medical, prescription, vision, and dental insurance.
  • HRA spending account.
  • Employer-paid life and AD&D insurance.
  • Seven paid holidays.
  • Vacation/sick leave.
  • 401(k) retirement program with company match.
  • Employee assistance program.
  • And much more.

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that we do not accept unsolicited resumes from recruiters or employment agencies.

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