Manager, Project Intake

Project Intake ManagerAt Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity, Collaboration, and Commitment. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.Your role as GBS Intake Manager is a key member of our Global Business Services team. Reporting to the VP of Operations, GBS, you will be responsible for leading the intake of new work into our global business services platform. The ideal candidate will have strong project management skills to handle complex projects from M&A integration to migration of work from local finance to the GBS team. You will be a critical liaison between our M&A deal team, business stakeholders, and the GBS delivery teams, ensuring clear communication, proper scope definition, and appropriate sizing of delivery teams tasked with migration or integration of new activities or business units.Here You'll Get To:Work with M&A deal team and the broader finance organization on all integration and work migration to ensure clear prioritization, demand management, and effective hand-offs to delivery teams.Lead the migration and integration projects from initiation to handover to the GBS delivery teams.Establish project charters for each initiative, outlining scope, structure, key partners, GBS subject matter experts, and timelines.Work closely with target companies or with internal colleagues along with GBS subject matter experts to fully understand the nature of the work to be migrated or integrated, clarify scope, and gather necessary documentation to plan the migration or integration.Assure that all processes to be migrated are documented, including updates to process taxonomy and procedures in conjunction with the training team or other project team members.Work with the appropriate GBS delivery teams or subject matter experts to ensure that new work is matched to the capacity and capabilities of the delivery team.Ensure compliance with SOX and audit requirements of all work taken by the Shared Service CentersJointly govern all M&A integration work with the M&A deal team, assuring all stakeholders are informed or consulted as needed.Establish reasons for work integration and migration, guaranteeing the Service Center is properly sized and that processes are in place for accurate cost assignment.Analyze work migration/integration to improve intake process, sizing models, playbook, and collaborate closely with GBS Operations partners.About You:Bachelor's degree in Business Administration, Operations Management, or a related field.5-7 years of experience in intake management, shared services operations, and project managementDemonstrated experience with M&A integrationsStrong analytical skills with the ability to identify trends and provide data-driven insights.Exceptional communication (written and verbal), interpersonal, and customer service skills.High level of attention to detail and accuracy in managing information.Ability to manage multiple priorities in a fast-paced, dynamic global environment.Problem-solving mentality with a proactive and continuous improvement orientation.Demonstrated ability to maintain the confidentiality of sensitive informationWe'd love it if you also had:Entertainment/music industry experience a plusPMP or equivalent project management certificationGlobal business services or shared service center work intake experienceTogether, we are Warner Music Group: Independent Minds. Major Sound.